Front of House Lead — Mountain Resort Dining

Okemo Mountain Resort; Ludlow (VT); On-site; USD 52,000 - 60,000; Full time

Benefits offered by this job

Housing available

Excellent training

Employee discounts

Job summary

Okemo Mountain Resort is seeking a Front of House Assistant Manager for the Coleman Brook Tavern on a winter seasonal basis. You will lead daily dining room and bar operations, drive guest satisfaction, and partner with the GM on administrative duties and financial controls.

The role requires 3+ years in hospitality with supervisory experience, ServSafe and alcohol certifications, and strong leadership and communication skills. Housing is available.

Qualifications

• 3+ years of restaurant or hospitality experience.
• 1+ years of supervisory or management experience preferred.
• Current alcohol service certification and ServSafe certification (or regional equivalent) required or ability to obtain upon hire.
• Strong leadership, communication, and guest service skills.
• Ability to stand and walk, and lift up to 50 lbs.
• English fluency; bilingual preferred.

Responsibilities

• Assist the GM in day-to-day restaurant operations, leading service, bar, host, and support teams, including scheduling and coaching.
• Lead daily service with high hospitality standards across dining room and bar.
• Ensure compliance with food safety, sanitation, alcohol service, and safety standards.
• Participate in pre-shift meetings, service briefings, and safety meetings.
• Monitor service standards, cash handling, and POS accuracy; coach the team.
• Resolve guest concerns and drive GX scores and service recovery.

Skills

Leadership

Communication

Guest service

Scheduling

Labor management

Cash handling

POS systems

English fluency

Physical stamina

Team coaching

Education

High School Diploma or GED

Hospitality/business degree preferred

Job description

Okemo Mountain Resort is seeking a Front of House Assistant Manager for the Coleman Brook Tavern on a winter seasonal basis. You will lead daily dining room and bar operations, drive guest satisfaction, and partner with the GM on administrative duties and financial controls.

The role requires 3+ years in hospitality with supervisory experience, ServSafe and alcohol certifications, and strong leadership and communication skills. Housing is available.