Food & Beverage Operations Lead

Omni Hotels & Resorts; Bretton Woods (NH); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Comprehensive healthcare coverage

Paid time off

401(k) matching

Tax-advantaged Health Savings Accounts

Flexible Spending Accounts

Voluntary benefits program

Complimentary golf, skiing, and riding

Discounts on dining, retail, and spa

Employee Assistance Program (EAP)

TravelConnect for emergencies

Adoption services

Job summary

Omni Mount Washington Resort & Spa in Bretton Woods, NH, invites applications for a Restaurant Supervisor role overseeing daily dining room service, staff supervision, and guest satisfaction in a luxury mountain resort. The position emphasizes training, adherence to service standards, and collaboration with leadership to maintain an exceptional guest experience.

You will guide service staff, monitor guest satisfaction, manage reservations, and ensure smooth operation while supporting

Qualifications

• Bachelor’s degree or equivalent experience preferred.
• Must have excellent interpersonal skills.
• Must provide excellent service to internal and external customers.
• Must have excellent oral and written communication skills.
• Must be attentive to detail.
• Must have excellent computer skills.
• Must be pleasant and friendly.
• Ability to work nights, weekends, and holidays

Responsibilities

• To consistently ensure the maximum guest information in the restaurant.
• Pre-meal meeting conducted with service staff on a daily basis.
• Supervision of floor during operation.
• Insure that service personnel follow service scenario.
• Monitor timing of guest experience.
• Handle all complaints to the guests’ satisfaction.
• To maintain a consistently smooth running operation.
• Service staff on duty as scheduled.

Skills

Excellent interpersonal skills

Excellent service to guests

Excellent oral and written沟通 skills

Attention to detail

Computer skills

Pleasant and friendly

Availability nights/weekends/holidays

Education

Bachelor’s degree or equivalent experience preferred

Job description

Omni Mount Washington Resort & Spa in Bretton Woods, NH, invites applications for a Restaurant Supervisor role overseeing daily dining room service, staff supervision, and guest satisfaction in a luxury mountain resort. The position emphasizes training, adherence to service standards, and collaboration with leadership to maintain an exceptional guest experience.

You will guide service staff, monitor guest satisfaction, manage reservations, and ensure smooth operation while supporting