Outdoor Attractions Shift Lead - Guest Experience & Safety

Family Entertainment Group LLC; San Francisco (CA); On-site; USD 25,000 - 36,000; Full time

Job summary

Family Entertainment Group LLC seeks an Attractions Shift Supervisor to oversee daily outdoor attractions operations and guide staff during scheduled shifts. The role focuses on delivering a high-quality guest experience while maintaining safety and adherence to policy.

You will address guest concerns, supervise staff performance, and work with the General Manager to optimize throughput, staffing, and incident reporting in a welcoming environment.

Qualifications

• High school diploma or equivalent required.
• Experience supervising a fast-paced team is preferred.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Lead team members during shifts to ensure safe and efficient operations.
• Delegate tasks and monitor completion of duties.
• Address guest concerns and ensure guest satisfaction.
• Maintain opening/closing checklists and enforce company policies.
• Assist in staff training and adaptation of new procedures.
• Collaborate with the General Manager on staffing and performance.

Skills

Supervisory experience

Leadership

Customer service

Communication

Education

High school diploma

Tools

Microsoft Office

Job description

Family Entertainment Group LLC seeks an Attractions Shift Supervisor to oversee daily outdoor attractions operations and guide staff during scheduled shifts. The role focuses on delivering a high-quality guest experience while maintaining safety and adherence to policy.

You will address guest concerns, supervise staff performance, and work with the General Manager to optimize throughput, staffing, and incident reporting in a welcoming environment.