Attractions Shift Supervisor - Outside

Family Entertainment Group LLC; San Francisco (CA); On-site; USD 25,000 - 36,000; Full time

Job summary

Family Entertainment Group LLC seeks an Attractions Shift Supervisor to oversee daily outdoor attractions operations and guide staff during scheduled shifts. The role focuses on delivering a high-quality guest experience while maintaining safety and adherence to policy.

You will address guest concerns, supervise staff performance, and work with the General Manager to optimize throughput, staffing, and incident reporting in a welcoming environment.

Qualifications

• High school diploma or equivalent required.
• Experience supervising a fast-paced team is preferred.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Lead team members during shifts to ensure safe and efficient operations.
• Delegate tasks and monitor completion of duties.
• Address guest concerns and ensure guest satisfaction.
• Maintain opening/closing checklists and enforce company policies.
• Assist in staff training and adaptation of new procedures.
• Collaborate with the General Manager on staffing and performance.

Skills

Supervisory experience

Leadership

Customer service

Communication

Education

High school diploma

Tools

Microsoft Office

Job description

Description

About Us

Family Entertainment Group (FEG), is a recognized industry leader in designing, developing, and operating world-class family entertainment centers and amusement experiences. With a commitment to innovation and guest satisfaction, FEG partners with top brands and venues to create memorable experiences for families and guests of all ages. The Company provides turnkey outsourced facility management and arcade operations services for resorts, hotels, casinos, and amusement parks. Additionally, the Company owns and operates standalone family entertainment centers under the In The Game, Max Action, and Bonkers brands. The Company operates nearly 90 locations throughout the U.S

Position Summary

The Attractions Shift Supervisor plays a key role in the daily operations of the outdoor attractions, supporting the General Manager in delivering a high-quality guest experience while supervising staff and maintaining a positive work environment. This position is responsible for leading team members during scheduled shifts, addressing customer concerns, ensuring safe operations, and ensuring consistent adherence to company policies and procedures.

Key Responsibilities

• Lead, guide, and support team members during shifts to ensure efficient and safe operations
• Delegate tasks and oversee project completion
• Identify and address any operational weaknesses or staffing challenges
• Set the standard for professionalism and teamwork by leading through example
• Support staff training and assist in implementing new or updated policies and procedures
• Ensure all daily opening and closing checklists are completed
• Ensure efficient and cost-effective use of attractions staff, and develop a break plan so employees receive their required breaks
• Monitor all attractions operations and personnel, assisting as needed to expedite throughput and ensure 100% safety and guest satisfaction
• Serve as the first point of contact for guest concerns and complaints
• Greet customers, assess their needs, and deliver solutions that exceed expectations
• Provide accurate information regarding the location, attractions, games, merchandise, and facility features
• Demonstrate the use or operation of attractions, games, or merchandise as needed
• Resolve guest issues in a timely and professional manner to ensure satisfaction
• Collaborate with the General Manager to assess employee performance and contribute to personnel development
• Stay informed of current promotions, sales events, payment and exchange policies, and security practices
• Remain vigilant and proactive in identifying security risks and potential theft
• Take appropriate action when incidents arise, following company guidelines and protocols, and complete required Incident Reports
• Ensure staff are trained and able to respond to a crisis as outlined in the Emergency Action Plan
• Assist in minor repairs of attractions, games, or the facility
• Be fully capable of performing and training others on all Attraction Operator responsibilities
• Maintain strong, respectful working relationships with all departments and team members
• Support a safe, clean, and welcoming environment for both staff and guests
• Become First Aid certified
• Perform other duties as assigned by the General Manager

Requirements

Qualifications

• High school diploma or equivalent preferred
• At least 6 months of related experience, including supervisory experience
• Proven success in fast-paced sales
• Demonstrated leadership, communication, organizational, and problem-solving skills
• Excellent customer service skills and the ability to handle situations calmly and effectively
• Proficient PC skills using Microsoft Word, Excel, and PowerPoint
• Ability to prioritize and multi-task in a fast-paced, deadline-driven environment
• Flexible availability, including nights, weekends, and holidays

Physical and Outdoor Requirements

• Ability to stand and walk for the duration of a shift
• Ability to work outdoors with exposure to varying weather conditions, including sun, wind, rain, and cold

Family Entertainment Group is an equal opportunity employer.