ITS Technician

The-University-of-Olivet; Olivet (MI); Presencial; USD 55.000 - 75.000; Jornada completa

Descripción de la vacante

The University of Olivet in Olivet, MI, is seeking an ITS Systems Technician to maintain and repair IT system endpoints, including desktops, laptops, mobile devices, IoTs, printers, cameras, AV systems, IP phones, and related technologies.

The role emphasizes ensuring optimal voice/data networking, campus AV infrastructure, and collaboration with departments to implement new IT/AV solutions.

Formación

• Requires 2+ years in PC support or equivalent higher-education IT service role.
• Proficiency with Windows and Mac OS, Microsoft Office, and cloud services like MS 365 (AD/Exchange).
• Experience troubleshooting PC hardware, peripherals, voice and network issues, and AV setups.

Responsabilidades

• Support and maintain voice and data network infrastructure.
• Operate and maintain campus IT endpoints and AV systems.
• Troubleshoot hardware, software, and network issues; coordinate with vendors.

Conocimientos

Troubleshooting

Network issues

AV equipment

Windows OS

Mac OS

Office Suite

Educación

Bachelor’s Degree

Two years PC Support experience

Herramientas

Active Directory

Exchange

Microsoft Configuration Manager

MCSE or Cisco track certs

Descripción del empleo

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full-time Regular Olivet, MI, US

9 days ago Requisition ID: 1852

The ITS Systems Technician is responsible for the maintenance and repair of IT systems endpoints at The University of Olivet. This includes desktops, laptops, mobile devices, IoTs, multifunction printers, cameras, AV systems, IP phones, and other technologies. The technician ensures optimal performance of voice/data wiring and manages the campus’s audio-visual infrastructure. Collaboration with university departments is key to meeting tech-related expectations, along with evaluating and recommending new IT/AV solutions

RESPONSIBILITIES AND ACCOUNTABILITIES

• Support and maintain the voice and data network infrastructure.
• Maintain the operation of several campus multi-user computers, and networks, as well as stand-alone networked PCs.
• Troubleshoot and resolve hardware, software, and network issues. Troubleshoot hardware and software problems and arrange for service if necessary. Coordinate with vendors and manage support ticket resolution workflows.
• Assist campus departments with administrative process redesign, taking advantage of new technology.
• Provide second-tier technical support, including responding to and resolving IT support tickets.
• Support and maintain audio-visual systems across campus.
• Operate and maintain a diverse collection of computer hardware and software.
• Maintain the Operation of Systems at student computer labs.
• Oversee IT equipment inventory and asset tracking.
• Engage in ongoing professional development and technical training.
• Perform duties in a diverse and challenging environment.

EDUCATION AND EXPERIENCE REQUIREMENTS -

• Required: Two years of experience in the PC Support field with extensive knowledge of Microsoft Windows networking or two years of experience in a higher ED institute in computer services or academic/administrative computing field. Must display proficiency with PC software including, Windows OSs and Mac OSs , Microsoft Productivity tools like Office Suite, and knowledge of Windows server platform or MS 365 Cloud (Active Directory and Exchange). Must also have experience troubleshooting PC hardware and peripherals as well as a basic familiarity with computer networks, and cabling. Must be able to troubleshoot voice and network issues. Must be able to operate, troubleshoot, set up, and teardown AV equipment.
• Preferred: Bachelor’s Degree and three or more years of experience in a higher education institution in the computer services field. Familiarity with IT ticketing system. Customer service experience. Extensive knowledge of Ethernet networks. Experience or knowledge equivalent to MCSE track certification or Cisco track certification. Extensive knowledge and experience in configuring, repairing, and installing PCs Oss, and applications using Microsoft Configuration Manager. Experience with Active Directory user management and familiarity with network password reset, MFA setup, and network account login process.

Working Conditions: Standard office setting (on-site); may include exposure to loud environments. Physical activity may include walking across campus and sitting for extended periods