OPS - IT Support

University of Florida; Gainesville (FL); On-site; USD 28,000 - 34,000; Full time

Job summary

University of Florida is seeking an OPS - IT Support to provide walk-in, ticket, email, and remote technical support for faculty, staff, students, and visitors across Windows, macOS, and Ubuntu systems.

The role also supports classroom A/V equipment, Microsoft 365 tools, and departmental automation and web systems, and involves maintaining sites with HTML/CSS and coordinating security incidents with UF staff.

Qualifications

• Experience providing customer-facing technical support across multiple platforms.
• Proficiency with Windows, macOS, and Linux environments.
• Ability to troubleshoot hardware, software, and network issues in a fast-paced setting.
• Familiarity with classroom/AV equipment and instructional technology.
• Strong communication and teamwork skills.

Responsibilities

• Troubleshoot computers, software, printers, accounts, networks, and mobile devices across Windows, macOS, and Ubuntu Linux.
• Support classroom and conference-room technology, including Crestron systems, projectors, and Apple TV devices.
• Assist users with Microsoft 365 services such as Outlook, Teams, SharePoint, OneDrive, and Exchange.
• Manage user accounts and devices through Active Directory, Microsoft 365, and SCCM.
• Build and maintain automated processes using Power Automate, Microsoft Forms, and SharePoint lists.
• Maintain departmental websites and applications using HTML, CSS, PHP, SQL, and related tools.
• Document security incidents and coordinate with UF security staff on affected equipment.

Skills

Troubleshooting

Windows

macOS

Ubuntu

Printers

Accounts

Networks

Mobile devices

Active Directory

SCCM

Power Automate

SharePoint

HTML

CSS

SQL

Microsoft 365

Tools

SCCM

Power Automate

SharePoint

Active Directory

HTML

CSS

SQL

Microsoft 365

Job description

University of Florida is hiring a OPS - IT Support. The role provides walk-in, ticket, email, and remote technical support for faculty, staff, students, and visitors across Windows, macOS, and Ubuntu systems. This position also supports classroom A/V equipment, Microsoft 365 tools, and departmental automation and web systems.

Highlights

• Troubleshoot computers, software, printers, accounts, networks, and mobile devices across Windows, macOS, and Ubuntu Linux.
• Support classroom and conference-room technology, including Crestron systems, projectors, and Apple TV devices.
• Assist users with Microsoft 365 services such as Outlook, Teams, SharePoint, OneDrive, and Exchange.
• Manage user accounts and devices through Active Directory, Microsoft 365, and SCCM.
• Build and maintain automated processes using Power Automate, Microsoft Forms, and SharePoint lists.
• Maintain departmental websites and applications using HTML, CSS, PHP, SQL, and related tools.
• Document security incidents and coordinate with UF security staff on affected equipment.
• Experience providing customer-facing technical support with working knowledge of Windows, macOS, and Linux.
• Pay ranges from $20 to $25 per hour.