Outbound Sales & Customer Solutions Specialist

State Farm Agent; Manhasset (NY); In loco; USD 42.000 - 65.000; Tempo pieno

Descrizione del lavoro

State Farm Independent Agent in Manhasset, NY is seeking a results-driven customer service specialist to support clients via phone, email and chat, while delivering accurate product information. You will handle inquiries, resolve issues promptly, and identify opportunities to upsell products and services, contributing to overall customer satisfaction and sales growth.

Candidates with multilingual skills and a proactive, detail-oriented mindset will excel in this fast-paced, deadline-driven

Competenze

• Strong customer service orientation and ability to handle challenging situations.
• Multilingual skills are a plus.
• Experience in outbound calling and upselling is preferred.
• Ability to analyze customer needs and recommend appropriate solutions.
• Sales experience is a plus.
• Strong problem-solving skills and attention to detail.
• Ability to work in a fast-paced environment and meet deadlines.

Mansioni

• Provide exceptional customer service to clients via phone, email, and chat.
• Respond to customer inquiries and resolve issues in a timely and professional manner.
• Assist customers with product information, pricing, and order placement.
• Upsell products and services to maximize sales opportunities.
• Conduct outbound calls to follow up with customers and gather feedback.
• Maintain accurate customer records and update information as needed.
• Collaborate with cross-functional teams to ensure customer satisfaction.
• Stay up-to-date on product knowledge and industry trends.

Conoscenze

Customer service

Multilingual skills

Outbound calling

Upselling

Needs analysis

Sales experience

Problem-solving

Deadline-oriented

Descrizione del lavoro

State Farm Independent Agent in Manhasset, NY is seeking a results-driven customer service specialist to support clients via phone, email and chat, while delivering accurate product information. You will handle inquiries, resolve issues promptly, and identify opportunities to upsell products and services, contributing to overall customer satisfaction and sales growth.

Candidates with multilingual skills and a proactive, detail-oriented mindset will excel in this fast-paced, deadline-driven