Dynamic Sales & Customer Success Rep (Upsell)

State Farm Agent; Manhasset (NY); In loco; USD 25.000 - 39.000; Tempo pieno

Descrizione del lavoro

State Farm independent contractor agent in Manhasset, NY is seeking a client-focused representative to handle inquiries by phone, email, and chat, provide product information, place orders, and upsell where appropriate.

Candidates should have strong customer service skills, be able to analyze customer needs and recommend solutions, and excel in a fast-paced environment with deadlines. Multilingual skills are a plus and prior sales experience is welcomed.

Competenze

• Strong customer service orientation and ability to handle challenging situations.
• Multilingual skills are a plus.
• Experience in outbound calling and upselling is preferred.
• Ability to analyze customer needs and recommend appropriate solutions.
• Sales experience is a plus.
• Strong problem-solving skills and attention to detail.
• Ability to work in a fast-paced environment and meet deadlines.

Mansioni

• Provide exceptional customer service to clients via phone, email, and chat
• Respond to customer inquiries and resolve issues in a timely and professional manner
• Assist customers with product information, pricing, and order placement
• Upsell products and services to maximize sales opportunities
• Conduct outbound calls to follow up with customers and gather feedback
• Maintain accurate customer records and update information as needed
• Collaborate with cross-functional teams to ensure customer satisfaction
• Stay up-to-date on product knowledge and industry trends

Conoscenze

Customer service

Multilingual skills

Outbound calling

Upselling

Needs analysis

Sales experience

Problem solving

Attention to detail

Meet deadlines

Descrizione del lavoro

State Farm independent contractor agent in Manhasset, NY is seeking a client-focused representative to handle inquiries by phone, email, and chat, provide product information, place orders, and upsell where appropriate.

Candidates should have strong customer service skills, be able to analyze customer needs and recommend solutions, and excel in a fast-paced environment with deadlines. Multilingual skills are a plus and prior sales experience is welcomed.