Customer Relations & Growth Specialist (Insurance)

State Farm; City of Yonkers (NY); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Salary + commission/bonus

Paid time off

Growth potential

Job summary

State Farm Agent Team Member in Yonkers, NY is seeking a Customer Relations Representative to join a dynamic team. The role focuses on building customer relationships, delivering exceptional service, and guiding clients through insurance options and policy changes.

The candidate will operate in a fast-paced environment with opportunities for income growth through commissions and bonuses, as well as PTO and career advancement within the agency.

Qualifications

• Excellent communication skills - written, verbal and listening
• Organizational skills
• Self-motivated
• Detail oriented
• Proactive in problem solving
• Dedicated to customer service
• Ability to work in a team environment
• Ability to effectively relate to a customer
• Property and Casualty license (must be able to obtain)
• Life and Health license (must be able to obtain)

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.

Job description

State Farm Agent Team Member in Yonkers, NY is seeking a Customer Relations Representative to join a dynamic team. The role focuses on building customer relationships, delivering exceptional service, and guiding clients through insurance options and policy changes.

The candidate will operate in a fast-paced environment with opportunities for income growth through commissions and bonuses, as well as PTO and career advancement within the agency.