Outbound Referral Scheduler — Patient Access Pro

UC Health; Oregon; Híbrido; USD 32.000 - 52.000; Tempo integral

Resumo da vaga

UC Health is seeking an Ambulatory Access Center Representative to support outbound referral scheduling for ambulatory patients. You will initiate contact, review referrals, and schedule appointments per guidelines while documenting outcomes and maintaining patient confidentiality.

The role focuses on timely access to care, clear communication, and a positive patient experience in a fast-paced setting. Prior scheduling or healthcare exposure is preferred, with a high school diploma required.

Qualificações

• Excellent customer service and a positive patient experience.
• Clear communication and ability to convey scheduling information.
• Strong attention to detail and accuracy in documentation.

Responsabilidades

• Initiates outbound calls to patients with referrals requiring appointment scheduling.
• Reviews referral information to determine scheduling needs and next steps.
• Schedules appointments according to established provider, department, and scheduling guidelines.
• Provides patients with clear information regarding appointment date, time, location, and instructions.
• Documents outreach attempts and scheduling outcomes in the system.
• Escalates complex cases or barriers to appropriate staff when needed.

Conhecimentos

Excellent customer service

Communication skills

Attention to detail

Medical terminology

Scheduling software knowledge

Teamwork

Formação

High school diploma or GED

Ferramentas

EHR systems

Descrição da vaga

UC Health is seeking an Ambulatory Access Center Representative to support outbound referral scheduling for ambulatory patients. You will initiate contact, review referrals, and schedule appointments per guidelines while documenting outcomes and maintaining patient confidentiality.

The role focuses on timely access to care, clear communication, and a positive patient experience in a fast-paced setting. Prior scheduling or healthcare exposure is preferred, with a high school diploma required.