Care Access Scheduler | Insurance & Referrals

Loma Linda; San Bernardino (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

LLUH is seeking a Central Scheduler 1 to handle incoming calls for the Access Center, coordinating scheduling, pre-registration and insurance eligibility for hospital and physician services.

Responsibilities include assisting callers with insurance eligibility/status, assigning referrals and authorizations, and guiding callers through appointment instructions. Requires clear communication, ability to work under pressure, and familiarity with Outlook, Epic, Jabber.

Qualifications

• One year of experience in a customer service, sales environment, or clinical setting.
• Experience with various insurance products preferred (managed care, Medi-Cal, Medicare, commercial insurances and California Children’s Services).
• Able to keyboard 25 wpm.
• Able to read; write legibly; speak in English with professional quality; use computer, printer, and software programs necessary to the position (e.g. Outlook, Epic, Jabber).
• Operate/troubleshoot basic office equipment required for the position.

Responsibilities

• Handle incoming calls for the Access Center and provide services via telecommunications and computer systems.
• Coordinate scheduling, pre-registration and insurance eligibility for hospital and physician services.
• Explain insurance eligibility status and plan benefits; assign referrals and authorizations as required.
• Provide instructions for scheduled appointments and relay requests to clinical staff; support registration for classes and events.
• Assist callers with transfers and general information for LLUH marketing lead initiatives and physician referral services.

Skills

Insurance knowledge

Typing 25 wpm

English communication

Outlook

Epic

Jabber

Office equipment

Multi-tasking

Professional communication

Attention to detail

Independent work

Color vision

Hearing ability

Tools

Epic System

Outlook

Job description

LLUH is seeking a Central Scheduler 1 to handle incoming calls for the Access Center, coordinating scheduling, pre-registration and insurance eligibility for hospital and physician services.

Responsibilities include assisting callers with insurance eligibility/status, assigning referrals and authorizations, and guiding callers through appointment instructions. Requires clear communication, ability to work under pressure, and familiarity with Outlook, Epic, Jabber.