Outbound Patient Enrollment Specialist (Hybrid - Phoenix, AZ)

Northwestern-Medicine; Phoenix (AZ); Hybrid; USD 65,904,000 - 68,770,000; Full time

Benefits offered by this job

Competitive pay

Equity

Fully remote

Paid time off

401k match

Parental leave

Home office stipend

Job summary

Cadence is seeking an Outbound Patient Enrollment Specialist for a hybrid role based in Phoenix, AZ. You will handle outbound enrollment conversations from first contact to completion, in a high-volume, phone-based environment, coordinating with the Cadence Care team.

The role requires 2+ years in sales or customer service, strong communication, and familiarity with CRM systems and AI tools. Arizona time hours apply, with base and incentive components included.

Qualifications

• 2+ years of sales or customer service experience.
• Experience performing high-volume outbound or inbound calls.
• Strong communication and problem-solving skills.
• Ability to maintain HIPAA confidentiality and CRM proficiency.
• Experience with AI tools (Claude, Google Gemini).

Responsibilities

• Clearly communicate program details, benefits, expected outcomes, patient responsibilities, and value to patients.
• Facilitate virtual patient enrollments and schedule follow-ups with the Cadence Care team.
• Build rapport and trust with patients, nurturing lasting relationships.
• Follow scripts to meet QA standards while adapting communication to patients.
• Balance high-quality interactions with productivity targets.

Skills

Outbound calling experience

Customer service

Strong communication

Problem-solving

HIPAA compliance

CRM platforms

AI tools (Claude, Gemini)

Tools

CRM platforms

Claude and Google Gemini

Job description

Outbound Patient Enrollment Specialist (Hybrid - Phoenix, AZ)

Phoenix, AZ

Cadence is the clinical AI company automating the treatment of chronic disease. Its Clinical Intelligence takes on the routine, high-volume work of chronic care – monitoring patients, surfacing risks, and coordinating action – so clinicians can focus on the decisions that require them. Grounded in partnerships with more than 20 leading health systems, deep EMR integrations, dedicated medical group, and experience serving a population of more than 100,000 patients, the system learns from real-world care delivery, improving as it scales. Cadence has been recognized by TIME as one of the Top 100 HealthTech Companies and by LinkedIn as a Top Startup (#4, 2025).

The Role

We're hiring an Outbound Patient Enrollment Specialist to conduct outbound outreach to patients referred to Cadence by partner physicians. You will own the outbound patient enrollment conversation from first contact through completed enrollment. This is a high volume, phone based role that requires clear communication and high attention to detail. This is a hybrid position based in Phoenix, Arizona.

Schedule: Standard working hours are Monday through Friday 9:00 AM to 5:30 PM Arizona Time.

What You'll Do

• Clearly communicate program details, benefits, expected outcomes, patient responsibilities, and the value to patients.
• Facilitate virtual patient enrollments and schedule follow-up appointments with the Cadence Care team.
• Build strong rapport and trust with patients, nurturing lasting relationships based on mutual respect and understanding.
• Follow established scripts to meet quality assurance standards, while adapting your communication to connect authentically with patients.
• Maintain a balance between delivering high-quality patient interactions and achieving productivity targets.

These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management.

What You Need

• 2+ years of sales or customer service experience.
• Prior experience conducting high-volume outbound or inbound calls.
• Strong communication and problem-solving skills, with the ability to address concerns and provide patients with the information needed to support informed decisions.
• Ability to maintain strict patient confidentiality in accordance with HIPAA and Cadence standards.
• Working knowledge of CRM platforms and comfort managing a call pipeline.
• Skilled in building strong relationships and addressing questions and concerns in a phone-based environment.
• Experience with AI tools (such as Claude and Google Gemini).

Compensation

The anticipated compensation range for this role is $23-$24/hr, which is based on role scope, level, and location. In addition to base compensation, this role is eligible for incentive compensation as part of the overall total rewards package with an OTE of $67K-$70K. This position is remote and based in the United States. Actual compensation will be determined based on factors including experience, skills, internal equity, and applicable law.

• Competitive pay & equity*
• Fully remote
• Paid time off
• 401k plan + matching
• Paid parental leave
• Home office stipend

*benefit offerings may vary depending on job profile, job level and worker type

Cadence is committed to equal opportunity and fairness regardless of race, color, religion, sex, gender identity, sexual orientation, nation of origin, ancestry, age, physical or mental disability, country of citizenship, medical condition, marital or domestic partner status, family status, family care status, military or veteran status or any other basis protected by local, state or federal laws.

A notice to Cadence applicants: Our Talent team only directs candidates to apply through our official careers page at https://www.cadence.care/our-team. Cadence will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. We receive all applications through our website and anyone suggesting otherwise is not with Cadence.

If you require a reasonable accommodation during the hiring process, please contact [e-mail]

Candidate Privacy Notice & SMS Terms

When you apply for a position with Cadence, we may collect and process personal information related to your application and candidacy, including your name, contact information, resume/CV, work history, education, qualifications, interview notes, job preferences, compensation expectations, availability, and any other information you choose to provide during the application process.

We use this information to evaluate your qualifications, communicate with you about your application, schedule interviews, provide updates on your candidacy, maintain recruiting records, and consider you for current or future opportunities.

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We retain candidate information for as long as necessary to support our recruiting process, comply with legal obligations, resolve disputes, and maintain appropriate business records.

SMS/Text Messaging Communications

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By opting in to receive SMS messages from Cadence, you agree to receive recruiting-related text messages. Message frequency may vary. Message and data rates may applyYou may opt out of SMS messages at any time by replying STOP, STOPALL, OPTOUT, CANCEL, END, QUIT, UNSUBSCRIBE, or REVOKE. After you opt out, we may send one final message confirming that you have been unsubscribed. No further recruiting SMS messages will be sent unless you opt in again.

To opt back in, reply START, UNSTOP, or YES. For help, reply HELP or contact us at [e-mail].

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