Outbound Operations Lead – Team Champion

Webstaurantstore; Albany (GA); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical

Vision

Dental

PTO

Paid Maternity Leave

Paid Parental Leave

Life Insurance

401(k) matching

Bonus Opportunities

Job summary

Webstaurantstore is seeking an Outbound Team Lead to oversee daily outbound operations, ensure accuracy and quality, and drive performance across departments. You will guide team members, communicate expectations, and partner with leadership to optimize workflows in a fast-paced environment.

The role requires at least 1 year in a distribution setting, strong MS Office skills, and excellent communication. A collaborative, customer-focused mindset is essential for success.

Qualifications

• Minimum 1 year of relevant experience in a distribution environment or shipping operations.
• High school diploma or GED.
• Proficiency with MS Office (Outlook, Word, Excel, PowerPoint).
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication abilities.

Responsibilities

• Assist leadership in overseeing daily operations to ensure productivity and quality while achieving operating goals; promote team adherence to policies and procedures.
• Work with leadership to monitor and provide consistent feedback on team performance daily, weekly, and monthly.
• Lead daily team meetings to update employees on work expectations, task assignments and operating standards.
• Clearly communicate goals, resolve problems as they arise, and answer related questions.
• Develop a cross-trained team that can flex into other departments as needed.
• Maintain high communication with Outbound teams and management, coordinating flex hours as necessary.

Skills

Analytical ability

Problem-solving

Verbal & written communication

Multitasking

Diplomacy & emotional intelligence

Customer service mindset

Education

High school diploma or GED

Tools

MS Office

Job description

Webstaurantstore is seeking an Outbound Team Lead to oversee daily outbound operations, ensure accuracy and quality, and drive performance across departments. You will guide team members, communicate expectations, and partner with leadership to optimize workflows in a fast-paced environment.

The role requires at least 1 year in a distribution setting, strong MS Office skills, and excellent communication. A collaborative, customer-focused mindset is essential for success.