Outbound Operations Lead — Shift Supervisor

Clark Associates; Northern, Hagerstown (KY, MD); Hybrid; USD 52,000 - 72,000; Full time

Job summary

Clark Associates is seeking an Outbound Assistant Manager to support the Outbound Manager in overseeing the shipping department across shifts, with focus on quality, accuracy, and customer experience. The role involves managing day-to-day outbound operations, training and developing up to X employees, and collaborating with leadership to review metrics and implement improvements.

This position requires leadership, clear communication, and integrity, with responsibilities across operational,

Qualifications

• Experience managing outbound/shipping operations.
• Ability to train and develop team members.
• Strong problem-solving and process improvement skills.
• Excellent communication with multiple teams.

Responsibilities

• Assist with day-to-day operations in outbound, including picking, packing, QA.
• Train, coach, develop, and hold accountable up to X employees.
• Monitor metrics and resolve operational issues with Outbound Manager.
• Communicate company policies clearly to all teams.
• Lead weekly/monthly meetings to review metrics and initiatives.
• Identify opportunities for productivity, cost reduction, and efficiency.

Skills

Leadership

Coaching

Operations

Communication

Job description

Clark Associates is seeking an Outbound Assistant Manager to support the Outbound Manager in overseeing the shipping department across shifts, with focus on quality, accuracy, and customer experience. The role involves managing day-to-day outbound operations, training and developing up to X employees, and collaborating with leadership to review metrics and implement improvements.

This position requires leadership, clear communication, and integrity, with responsibilities across operational,