4th Shift Operations Leader & Trainer

Clark Associates; Cumberland (MD); On-site; USD 65,000 - 90,000; Full time

Job summary

Clark Associates is seeking a Shift Manager to oversee inbound and outbound operations, including receiving, picking, packing, and shipping. You will develop tools to boost productivity and efficiency while ensuring accuracy and customer satisfaction.

The role involves coaching 30–50 employees, enforcing safety protocols, and training staff. You will monitor metrics, lead manager meetings, and drive quarterly initiatives across departments.

Responsibilities

• Manage day-to-day decisions regarding the input, movement, process, and output of operations to ensure increased quality, inventory accuracy and service
• Supervise 30–50 employees, coaching, training, and developing employees in industry best practices
• Monitor daily, weekly, and monthly metrics for assigned departments; identify and resolve operating issues as needed, including oversight of corrective actions and progressive discipline process
• Provide clear and frequent communication to all teams regarding department productivity, Company policies and procedures
• Actively engage in "MBWA" or managing by walking around and serve as a role model of Company culture
• Maintain adequate staffing levels for assigned departments to ensure operating metrics are met consistently; may include the coordination of shift change bids and related programs
• Interact with employees regularly to promote a high level of engagement and ensure all safety regulations and rules are followed
• Lead weekly and monthly manager meetings to share information including metrics review, areas of improvement, employee relations issues, and updates on quarterly initiatives and related projects
• Identify and delegate quarterly initiatives to team members; promote and monitor progress to ensure quarterly goals are met
• Maintain a high level of operating knowledge and positive employee relations by working at minimum one day each month with each department and/or shift
• Analyze opportunities for improvement including productivity growth, cost reduction, damage mitigation, and increased process efficiency
• Serve as a back-up when a department line manager is absent
• Other duties as assigned

Job description

Clark Associates is seeking a Shift Manager to oversee inbound and outbound operations, including receiving, picking, packing, and shipping. You will develop tools to boost productivity and efficiency while ensuring accuracy and customer satisfaction.

The role involves coaching 30–50 employees, enforcing safety protocols, and training staff. You will monitor metrics, lead manager meetings, and drive quarterly initiatives across departments.