1st Shift Outbound Assistant Manager

Webstaurantstore; Dayton (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

WebstaurantStore is seeking an Outbound Assistant Manager to support the Outbound Manager in overseeing the shipping department across a shift, focusing on quality, accuracy, and customer experience. The role collaborates with leadership across shifts to ensure SOP compliance and drive operational directives.

The position involves shifts A and B with specific hours; duties include coaching, performance reviews, and leading meetings to drive metrics and team engagement in a fast-paced

Qualifications

• Experience leading outbound/warehouse teams.
• Strong communication and people-management skills.
• Ability to coach and develop team members to meet operational metrics.

Responsibilities

• Manage day-to-day outbound operations including picking, consolidation, packing, QA, and indirect roles to ensure quality, accuracy, and customer satisfaction.
• Train, coach, develop, and hold accountable up to X employees to achieve operational metrics and meet DC needs.
• Collaborate with the Inbound Manager to monitor daily, weekly, and monthly metrics and resolve issues as needed.
• Provide clear and frequent communication to all teams regarding policies and procedures.
• Lead weekly and monthly meetings to review metrics and update on initiatives and projects.
• Identify opportunities for productivity growth, cost reduction, and process efficiency improvements.

Skills

Leadership

Coaching

Communication

Job description

Job Summary

The Outbound Assistant Manager assists the Outbound Manager in overseeing the shipping department of the facility within their respective shift, including picking, packing, and indirect positions, focusing on quality, accuracy, and providing excellent customer experience. The Outbound Assistant Manager works with the Outbound Manager to collaborate with leadership on other shifts/departments to ensure compliance with all protocol and SOP’s, problem solving, and meet operational directives.

Shifts

A Shift: Monday - Thursday

7:00am - 5:30pm

B Shift : Tuesday - Friday

7:00am - 5:30pm

Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Operational

• Assists with the management of the day-to-day operations within the Outbound department, including Picking, Consolidation, Packing, QA, and other indirect roles. Ensure that the team is consistently focused on achieving a high degree of quality, efficiency, and accuracy to satisfy our customer base.
• Train, coach, develop, and hold accountable up to X employees to achieve operational metrics and satisfy the needs of the distribution center.
• Works closely with the Inbound Manager to monitor daily, weekly, and monthly metrics for the receiving department; identify and resolve operating issues as needed.
• Provide clear and frequent communication to all teams regarding company policies and procedures.
• In collaboration with the Outbound Manager, lead weekly and monthly meetings to share information including metrics review, areas of improvement, employee relations issues, and provide updates on any initiatives and related projects.
• Assists in analyzing opportunities for improvement including productivity growth, cost reduction, damage mitigation, and increased process efficiency.

People

• Ensure the timely completion of all employee performance reviews and provide frequent and constructive feedback to all team members in accordance with the Great Employees Only philosophy.
• Interact with employees regularly to promote a high level of engagement and ensure all safety regulations are followed.
• Promptly complete all admin duties relating to employee management to the expected standard.

Leadership

• Collaborate with the leadership team within the building to meet the needs of the DC and foster a team mentality.
• Work with the Outbound Manager and Team Leads to create development plans for employees to maintain engagement and develop a leadership bench.
• Maintain a high level of integrity and honesty, embodying the core values of the company and modeling them for our employees.
• Serve as a leader not only for the assigned department, but for the entire distribution center, holding peers, managers and employees accountable to expectations.