Outbound Operations Analyst — Logistics & Carrier Coordination

Hyundai GLOVIS America Inc.; San Diego (CA); On-site; USD 50,000 - 58,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

401(k) with Generous Matching

Paid Vacation

Job summary

Hyundai GLOVIS America Inc. in San Diego is seeking an Analyst for MQ Outbound Operations to coordinate trailer deliveries, assign carriers, and track ETA, inspection, and delivery until completion.

This role integrates information across production, warehousing, and BPO management to ensure timely deliveries. The position requires clear customer communication, data accuracy in shipment systems, and collaboration with outbound teams.

Qualifications

• Excellent written and verbal communication skills.
• Problem solving and communication skills.
• Proficient PC skills: Microsoft Office Suite (Excel, Word, PowerPoint, and other database systems).
• Strong accounting knowledge and background.
• Strong teamwork, multitasking, and time management skills.

Responsibilities

• Plan upcoming units in Production and Quality Control to ensure the destination and transit type coincides with the customer’s preferences and expectations on the delivery of their trailers.
• Coordinate with carriers to ensure delivery is instructed accurately and the trailers are delivered within our procedures and expected delivery dates.
• Track delivery with carriers until trailers are accepted by the customer and there is a proof of delivery signed by both parties.
• Process any damages and send to a repair shop, request estimate, track repair progress until completion, deliver to final destination.
• Communicate with customers to deliver full transparency on their units throughout the delivery, including daily communication on production, quality control inspection, availability of units, availability of carriers, expected delivery dates, delivery reports, and miscellaneous requests fulfilled to ensure expectations are met.
• Provide guidance to outbound specialist and troubleshoot when needed.
• Constant monitoring of track, trace to analyze outbound shipment for timely updates.
• Coordinate daily handling of outbound shipments, repositioning as needed for efficiency and cost reduction.
• Conduct analysis and provide statistical information.
• Accurate TMS data input to manage shipment data.
• Communicate and facilitate with customer\'s requests & complaints to provide prompt resolution.
• Month End Reports/Contracts Reviews/Data Management
• Perform internal functions to assist team and other departments... POD auditing, profit and loss reporting, damage and total loss reporting, unit availability, and transit/carrier availability

Skills

Excellent written and verbal коммуника

Problem solving

Microsoft Office proficiency

Accounting knowledge

Teamwork and time management

Education

HS Diploma/GED

0-2 years logistics experience

Job description

Hyundai GLOVIS America Inc. in San Diego is seeking an Analyst for MQ Outbound Operations to coordinate trailer deliveries, assign carriers, and track ETA, inspection, and delivery until completion.

This role integrates information across production, warehousing, and BPO management to ensure timely deliveries. The position requires clear customer communication, data accuracy in shipment systems, and collaboration with outbound teams.