Operations Manager, Outbound

Cart.com; Dallas (TX); On-site; USD 85,000 - 110,000; Full time

Job summary

Cart.com is seeking an Outbound Operations Manager in the Dallas area to lead outbound picking, packing, kitting and triage across multi-client 3PL environments, ensuring fast, accurate order fulfillment.

The role requires 5+ years in fulfillment operations and 3+ years in outbound leadership, with strong WMS knowledge and 3PL experience. This on-site position is 1st shift with potential longer hours based on business needs.

Qualifications

• 5+ years in fulfillment operations.
• 3+ years in outbound management or equivalent leadership.
• 3PL or high-volume fulfillment experience.
• WMS advanced knowledge.

Responsibilities

• Lead outbound operations including picking, packing, kitting, and triage to ensure timely and accurate order fulfillment.
• Manage and develop outbound supervisors and staff, fostering a high-performance team.
• Ensure adherence to SLAs, UPH targets, and quality standards.
• Plan and schedule labor based on forecasts, capacity requirements, and performance metrics.
• Train teams on warehouse management systems (WMS) and standard operating procedures (SOPs).
• Maintain organized and efficient picking locations for high-SKU environments.
• Identify and implement process improvements to drive efficiency and throughput.
• Communicate with clients and internal teams to resolve outbound issues and support service delivery.
• Mentor and develop leadership talent within the outbound team.

Skills

Fulfillment ops

Outbound leadership

WMS expertise

Job description

We’reCart.com, one of the fastest growing commerce enablement companies in the world. We provide the digital and physical infrastructure that empowers thousands of leading B2C,B2Band public sector organizations to unify commerce operations from product discovery to product delivery.

We’rebuilding towarda world where commerce has no bounds. Our enterprise-grade software,servicesandlogisticsinfrastructure, including our own network of omnichannel fulfillment and distribution centers, enable merchants to navigate an increasingly complex operating landscape and drive efficient growth.

Our goal is to be the global backbone of commerce. To achieve it,we’relooking for entrepreneurial,innovativeand determined teammates who are eager to help our growing base of customers simplifytheir commerce operations and seamlessly reach their own customers, wherever they are.Soundlike you?We’dlove to hear from you.

Cart.com Fast Facts:

6,000+ customers worldwide

1,600+ employees globally

17 warehouses nationwide, totaling over10 million square feetof space

Headquartered in Houston, TX with international offices in Mexico and Poland

Our values:

Cart.com is building a company that is committed to living out these 6 core values:

Be brand obsessed: Our lives are shaped by the brands we interact with daily. We obsess over the brands we serve, and about the things they care about.

Think beyond the box: “We’ve always done it that way” is not a phrase uttered often at our office. We create creative solutions to complex problems.

Don’tgive up: We learn from our challenges and see them for what they are; great building blocks to an amazing brand story.

Speak up: We communicate clearly and directly because we care deeply. Communication is the bedrock of our community.

Work together: We’vebuilt a team that prides itself on diversity of thought and background. Collaboration is betterwithcontrast.

Remember to be human: We work hard, but we leave room for the people,placesand things that we love.

Onsite:
This position is open to applicants or individuals whoarelocatedinoraround Dallas,Tx and able to work 1st shift with flexibility for longer hours basedoff ofbusiness and peak needs.

The Role:

The Outbound Operations Manager is responsible forleading outbound operations including picking, packing, kitting, and triage. This role ensures order fulfillment is executed with speed, accuracy, and efficiency across a multi-client 3PL environmentsupporting E-commerce (DTC) and/or Wholesale (B2B) customers.

Key responsibilities include managing automated pick modules, driving performance metrics, and leading teams across multiple shifts. The ideal candidate is a results-driven, motivational leader who thrives in a fast-paced, high-volume setting and is committed to continuous improvement and operational excellence.

WhatYou’llDo:

Lead all outbound operations including picking, packing, kitting, and triage to ensuretimelyandaccurateorder fulfillment.

Manage and develop outbound supervisors and staff, fostering a high-performance team environment.

Ensure adherence to service level agreements (SLAs), units per hour (UPH) targets, and quality standards.

Plan and schedule labor based on forecasts, capacity requirements, and performance metrics.

Train teams on warehouse management systems (WMS) and standard operating procedures (SOPs).

Maintain organized and efficient picking locations for high-SKU environments.

Identifyand implement process improvements to drive efficiency and throughput.

Communicate effectively with clients, internal teams, and other departments to resolve outbound issues and support service delivery.

Support company growth byidentifyingcapacity constraints and recommending operational enhancements.

Mentor and develop leadership talent within the outbound team to support performance, engagement, and career growth.

Who You Are:

Motivated leader, focused on speed + accuracy.

Strongcommunicatorand problem solver.

WhatYou’veDone:

5+ years in fulfillment operations.

3+ years in outbound management or equivalent leadership.

3PL or high-volume fulfillment experience

WMS advanced knowledge

Physical Demands:

Shift:1st shift

Comfortable working in a non-climate-controlled environment.

Able to withstand moderate physical activity (standing, walking, bending, stooping over, reaching, etc.).