Delivery Operations Supervisor: Route & Dispatch Lead

Riverstone-Logistics

Salem (OR)

On-site

USD 55,000 - 75,000

Full time

14 days+
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Job summary

Riverstone Logistics in Salem, Oregon is seeking an Operations Supervisor to oversee routing, dispatching, and client delivery objectives at a specific profit center. You will supervise a team of Operations Coordinators, monitor motor carrier performance, and provide feedback to carriers and location management.

This role emphasizes coaching, problem solving, and customer focus, with a need for strong supervisory skills, excellent communication, and the ability to adapt in a fast-paced

Qualifications

  • Strong people and operations supervisory skills.
  • Excellent verbal and written communications skills.
  • Excellent interpersonal skills.
  • Ability to adapt to changes in a fast-paced environment.
  • Ability to embrace new technology.
  • Operations or final mile delivery experience preferred.

Responsibilities

  • Oversee day-to-day delivery operations, including the monitoring of morning loadout/check in, delivery activity, evaluation of motor carrier needs, and customer service in accordance with agreed quality and production standards of the client
  • Ensure timely reporting of loadout/returns compliance as well as motor carrier compliance within client standards and the agreed-upon communication mechanism
  • Maintain professional working relationships with location management, peers, motor carriers, client employees, and other department managers and holds their team to the same standards
  • Supervise and review route monitoring utilizing client-specific software
  • Supervise and perform the check in process for reschedules that are brought back by motor carriers
  • Process and monitor returns through the client portal at participating locations
  • Move inventory safely using material handling equipment (as needed)
  • Serve as a main point of contact for escalations from the client
  • Schedule orders and notify the customer of their time windows for next day delivery
  • Perform other duties as assigned (may vary based on client requirements)

Skills

People supervision
Operations management
Communication skills
Interpersonal skills
Adaptability
Technology adoption

Education

High School Diploma/GED or equivalent

Job description

Riverstone Logistics in Salem, Oregon is seeking an Operations Supervisor to oversee routing, dispatching, and client delivery objectives at a specific profit center. You will supervise a team of Operations Coordinators, monitor motor carrier performance, and provide feedback to carriers and location management.

This role emphasizes coaching, problem solving, and customer focus, with a need for strong supervisory skills, excellent communication, and the ability to adapt in a fast-paced

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