Delivery Operations Supervisor: Route & Dispatch Lead

Riverstone-Logistics; Salem (OR); On-site; USD 55,000 - 75,000; Full time

Job summary

Riverstone Logistics in Salem, Oregon is seeking an Operations Supervisor to oversee routing, dispatching, and client delivery objectives at a specific profit center. You will supervise a team of Operations Coordinators, monitor motor carrier performance, and provide feedback to carriers and location management.

This role emphasizes coaching, problem solving, and customer focus, with a need for strong supervisory skills, excellent communication, and the ability to adapt in a fast-paced

Qualifications

• Strong people and operations supervisory skills.
• Excellent verbal and written communications skills.
• Excellent interpersonal skills.
• Ability to adapt to changes in a fast-paced environment.
• Ability to embrace new technology.
• Operations or final mile delivery experience preferred.

Responsibilities

• Oversee day-to-day delivery operations, including the monitoring of morning loadout/check in, delivery activity, evaluation of motor carrier needs, and customer service in accordance with agreed quality and production standards of the client
• Ensure timely reporting of loadout/returns compliance as well as motor carrier compliance within client standards and the agreed-upon communication mechanism
• Maintain professional working relationships with location management, peers, motor carriers, client employees, and other department managers and holds their team to the same standards
• Supervise and review route monitoring utilizing client-specific software
• Supervise and perform the check in process for reschedules that are brought back by motor carriers
• Process and monitor returns through the client portal at participating locations
• Move inventory safely using material handling equipment (as needed)
• Serve as a main point of contact for escalations from the client
• Schedule orders and notify the customer of their time windows for next day delivery
• Perform other duties as assigned (may vary based on client requirements)

Skills

People supervision

Operations management

Communication skills

Interpersonal skills

Adaptability

Technology adoption

Education

High School Diploma/GED or equivalent

Job description

Riverstone Logistics in Salem, Oregon is seeking an Operations Supervisor to oversee routing, dispatching, and client delivery objectives at a specific profit center. You will supervise a team of Operations Coordinators, monitor motor carrier performance, and provide feedback to carriers and location management.

This role emphasizes coaching, problem solving, and customer focus, with a need for strong supervisory skills, excellent communication, and the ability to adapt in a fast-paced