Outbound Lease-Up Coordinator (Temp)

Conifer-Realt; City of Albany (NY); On-site; USD 29,000 - 33,000; Full time

Job summary

Conifer Realty, LLC is seeking an Outbound Lease Up Coordinator for a temporary 8-week assignment at North Gate Landing in Albany. The role focuses on converting a 6,000+ name lottery list into qualified appointments via disciplined outbound calls, texts, and emails, under the supervision of the onsite Community Manager.

This is a high-velocity, scripted role where success is measured by contact volume and appointments set; leases are closed later by Intake and Compliance.

Qualifications

• High school diploma or equivalent.
• 1+ year of outbound calling, scheduling, sales development, or customer service experience.
• Comfort with high-volume phone and text outreach (50+ calls/day).
• Strong written communication; professional phone presence.
• Reliable broadband internet (minimum 50 Mbps), quiet work environment, USB headset.
• Comfort with CRM software, scheduling tools, and standard productivity software.
• Ability to work scheduled evening shifts on a rotation to extend response coverage.

Responsibilities

• Execute 45-60 meaningful outbound touches per day (calls, texts, emails, CRM notes) against an assigned segment of the lottery list.
• Sustain 10-15 live conversations per day and set 1-2 qualified appointments per day for the Intake Specialist.
• Respond to inbound leads in under 15 minutes during business hours, per the response-time SLA.
• Run an 8-12 touch nurture cadence over 21 days for every assigned name; document every touch in the CRM with disposition codes.
• Use Conifer-approved scripts, Fair Housing-compliant language, and lottery/eligibility pre-screening questions on every call.
• Schedule appointments directly into the Intake Specialist’s calendar with full lead notes attached.
• Confirm appointments 24 hours and 2 hours prior to reduce no-show fallout.
• Participate in the daily 15-minute pipeline standup hosted by the Community Manager.
• Escalate complex eligibility, accessibility, or compliance questions to the Community Manager.

Skills

Outbound calling

Scheduling

Sales development

Customer service

Written communication

Phone presence

Education

High school diploma or equivalent

Tools

CRM software

Scheduling tools

Productivity software

Job description

Conifer Realty, LLC is seeking an Outbound Lease Up Coordinator for a temporary 8-week assignment at North Gate Landing in Albany. The role focuses on converting a 6,000+ name lottery list into qualified appointments via disciplined outbound calls, texts, and emails, under the supervision of the onsite Community Manager.

This is a high-velocity, scripted role where success is measured by contact volume and appointments set; leases are closed later by Intake and Compliance.