Lease Up Coordinator

Conifer Realty LLC; Oregon; Hybrid; USD 29,000 - 33,000; Full time

Benefits offered by this job

13 holidays

15 days PTO

401K with company match

Medical coverage

Dental & Vision

Job summary

Conifer Realty LLC is seeking an Outbound Leasing Coordinator (Temporary) in Yonkers, NY, to professionally manage high-volume outreach and appointment setting. This role supports the lease-up funnel by converting a lottery list into qualified appointments, under the supervision of the onsite Community Manager.

It is a fast-paced, scripted position focused on speed and accuracy. The temporary 8-week assignment requires strong communication, reliable internet, and evening shifts.

Qualifications

• High school diploma or equivalent.
• 1+ year of outbound calling, scheduling, sales development, or customer service experience.
• Demonstrated comfort with high-volume phone and text outreach (50+ calls/day).
• Strong written communication; professional phone presence.
• Reliable broadband internet (minimum 50 Mbps), quiet work environment, USB headset.
• Comfort with CRM software, scheduling tools, and standard productivity software.
• Ability to work scheduled evening shifts on a rotation to extend response coverage.

Responsibilities

• Execute 45-60 meaningful outbound touches per day (calls, texts, emails, CRM notes) against an assigned segment of the lottery list.
• Sustain 10-15 live conversations per day and set 1-2 qualified appointments per day for the Intake Specialist.
• Respond to inbound leads in under 15 minutes during business hours, per the response-time SLA.
• Run an 8-12 touch nurture cadence over 21 days for every assigned name; document every touch in the CRM with disposition codes.
• Use Conifer-approved scripts, Fair Housing-compliant language, and lottery/eligibility pre-screening questions on every call.
• Schedule appointments directly into the Intake Specialist's calendar with full lead notes attached (household size, income range, language preference, urgency).
• Confirm appointments 24 hours and 2 hours prior to reduce no-show fallout.
• Participate in the daily 15-minute pipeline standup hosted by the Community Manager.
• Escalate complex eligibility, accessibility, or compliance questions to the Community Manager; never improvise on policy.

Skills

Outbound calling (50+ per day)

Scheduling

Customer service

Written communication

Reliable broadband

CRM tooling

Evening shifts

Education

High school diploma

Tools

Yardi RentCafé

Knock

Entrata

Job description

DescriptionLease Up Coordinator (Temporary)Temporary Position | Escalated Lease-Up Sprint | Pay: $21.00-$24.00 per hourLocation: James L. Simmons Senior Apartments, Yonkers, NYEngagement : 8 weeks | 40 hours/week | W-2 temporary, no benefitsReports To: Community Manager, James L. Simmons Senior Apartments

Position Summary

The Outbound Leasing Coordinator is the front of the lease-up funnel. This role is responsible for converting a 6,000+ name lottery list into qualified appointments by running a disciplined outbound cadence of calls, texts, and emails. The role works under the supervision of the onsite Community Manager.This is a high-velocity, scripted role. Success is measured by daily contact volume, first-response time, and appointments set, not by closing leases. Leases are closed downstream by Intake and Compliance.

Core Responsibilities

• Execute 45-60 meaningful outbound touches per day (calls, texts, emails, CRM notes) against an assigned segment of the lottery list.
• Sustain 10-15 live conversations per day and set 1-2 qualified appointments per day for the Intake Specialist.
• Respond to inbound leads in under 15 minutes during business hours, per the response-time SLA.
• Run an 8-12 touch nurture cadence over 21 days for every assigned name; document every touch in the CRM with disposition codes.
• Use Conifer-approved scripts, Fair Housing-compliant language, and lottery/eligibility pre-screening questions on every call.
• Schedule appointments directly into the Intake Specialist's calendar with full lead notes attached (household size, income range, language preference, urgency).
• Confirm appointments 24 hours and 2 hours prior to reduce no-show fallout.
• Participate in the daily 15-minute pipeline standup hosted by the Community Manager.
• Escalate complex eligibility, accessibility, or compliance questions to the Community Manager; never improvise on policy.

What This Role Is Not

• This is not a closing role. Coordinators do not run intake interviews, collect documents, or determine eligibility.
• This is not a discretionary outreach role. Scripts, cadences, and SLAs are non‑negotiable.

Requirements

Required qualifications

• High school diploma or equivalent.
• 1+ year of outbound calling, scheduling, sales development, or customer service experience.
• Demonstrated comfort with high-volume phone and text outreach (50+ calls/day).
• Strong written communication; professional phone presence.
• Reliable broadband internet (minimum 50 Mbps), quiet work environment, USB headset.
• Comfort with CRM software, scheduling tools, and standard productivity software.
• Ability to work scheduled evening shifts on a rotation to extend response coverage.

Preferred qualifications

• Prior leasing, apartment marketing, or call-center experience.
• Familiarity with affordable housing, LIHTC, Section 8, or HCR-administered programs.
• Experience with lead-management platforms (Yardi RentCafé, Knock, Entrata, or comparable).

About Conifer Realty

For 50 years, Conifer Realty has developed, owned, and managed nearly 13,000 apartments across 150+ communities. Our 500-member team shares one mission: to create affordable, thriving, and sustainable communities where people feel they belong.

Conifer Realty is a professional, service-oriented organization offering a competitive compensation package commensurate with experience, along with excellent benefits that include ongoing training and development, 13 holidays, 15 days paid time off, 401K with company match, medical, HSA, dependent care Flex account, dental, vision; company-paid life, short and long-term disability insurances; and a wellness program.

The salary for this role will be $21.00 - $24.00 per hour. The actual compensation may vary depending on a wide range of factors, including experience, skills, qualifications, certifications, location, etc. This range does not include additional forms of compensation such as bonuses.

Conifer Realty LLC is an Equal Opportunity Employer and does not discriminate on the basis of any legally protected status or characteristic. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.