Outbound Growth & Service Specialist

Energy Innovation Corp; Denton (TX); On-site; USD 46,000 - 66,000; Full time

Benefits offered by this job

Mentorship

Benefits package

Flexible schedules

Job summary

Public Service Institute in Denton, TX is hiring a Customer Service Representative to drive referral growth, advise on lead quality, and manage outbound activities. The role emphasizes mentorship, a strong benefits suite, and flexible scheduling around Denton living.

You will own ownership of outreach, nurture pipelines, and help ensure smooth handoffs between teams while engaging with customers and buyers who may not yet know our offerings.

Qualifications

• Escalation management experience with empathy.
• Growth mindset with openness to feedback.
• Strong organizational skills; ability to juggle multiple workstreams.
• 1+ year(s) of relevant experience.
• Commitment to completing the 20% that makes the rest matter.
• Ability to build trust in slow, steady way.

Responsibilities

• Stitch together a referral program customers want to share.
• Rank hottest leads using customer success insight.
• Turn $46,000-$66,000 budget into documented growth.
• Own social media calendars and community engagement.
• Identify Escalation Management gaps at handoff.
• Own handoff doc between Outbound Calling and CRM.
• Pitch the offering to buyers unfamiliar with us.

Skills

Escalation management

Growth mindset

Organizational skills

Customer service

1+ years experience

Trust-building

Job description

Public Service Institute in Denton, TX is hiring a Customer Service Representative to drive referral growth, advise on lead quality, and manage outbound activities. The role emphasizes mentorship, a strong benefits suite, and flexible scheduling around Denton living.

You will own ownership of outreach, nurture pipelines, and help ensure smooth handoffs between teams while engaging with customers and buyers who may not yet know our offerings.