Outbound Enrollment Agent

Five Star Solutions; Des Moines (IA); On-site; USD 19,000 - 25,000; Full time

Job summary

Five Star Solutions is seeking an Outbound Enrollment Agent to support a healthcare enrollment program. This remote, full-time role is in the Customer Service team. You will make outbound calls, follow scripts, and guide members through enrollment opportunities with friendly, compliant service.

Hours align with US Central Time, with one Saturday per month and paid training. Strong communication and CRM experience is preferred; performance is tracked against enrollment goals.

Qualifications

• Experience in outbound calls, enrollment or sales is preferred.
• Strong verbal communication and active listening skills.
• Ability to follow a scripted approach while maintaining natural conversation.
• Proficiency with CRM systems and multiple computer applications.
• Reliable attendance in a remote, full-time role.

Responsibilities

• Make outbound calls to eligible health-plan members using an automated dialing system.
• Follow established scripts and enrollment procedures accurately.
• Engage members in professional, friendly conversations about enrollment.
• Explain program benefits and enrollment opportunities clearly.
• Address questions/objections while focusing on enrollment.
• Navigate Salesforce CRM and other systems while speaking with members.
• Document call outcomes and enrollment activity accurately.
• Meet quality, productivity and enrollment goals.
• Protect member information and comply with privacy procedures.

Skills

Outbound calling

Call center

Customer service

Enrollment experience

Verbal communication

Active listening

CRM systems

Documentation

Remote work

Attendance reliability

Tools

Salesforce

Job description

Outbound Enrollment Agent

Team: Customer Service

Location: Des Moines, Iowa

Commitment: Full Time

Workplace Type: remote

Pay $16/hr with $1 differential for nights and weekends + incentives

Hours: Monday–Friday between 9:30 AM–8:00 PM Central Time with 1 Saturday per month

Paid Training - typically 1 week in length from 8:00am-5:00pm Mon-Fri (CST)

Status - Full Time 40 hours, Benefit eligible 1st of month after 60 days

Five Star Solutions is seeking Outbound Enrollment Agents to support a fast-paced healthcare enrollment program serving eligible health-plan members. This is a light sales, scripted outbound position focused on helping members understand and enroll in available health programs.

This is an exciting opportunity to join a growing program where strong performers can make an immediate impact by helping members while delivering exceptional customer experiences.

Responsibilities

• Make outbound calls to eligible health-plan members using an automated dialing system.
• Follow established scripts and enrollment procedures accurately.
• Engage members in professional, friendly, and conversational discussions.
• Explain program benefits and enrollment opportunities clearly.
• Address common questions and objections while keeping the conversation focused on enrollment.
• Navigate Salesforce CRM and other required systems while speaking with members.
• Reference general health or prescription-related information already provided in the system without independently collecting sensitive health information.
• Document call outcomes and enrollment activity accurately.
• Meet established quality, productivity, and enrollment goals.
• Protect member information and follow all required privacy and compliance procedures.

Qualifications

• Previous outbound calling, call center, customer service, sales, or enrollment experience preferred.
• Strong verbal communication and active listening skills.
• Comfortable following a structured script while maintaining a natural conversation.
• Ability to confidently handle questions, hesitation, and objections.
• Professional, patient, and empathetic communication style.
• Comfortable working with CRM systems and multiple computer applications.
• Strong attention to detail and accurate documentation skills.
• Ability to work independently in a remote environment.
• Reliable attendance and a strong commitment to meeting performance expectations.

Five Star Solutions values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers. Five Star is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program.