Dialer Analytics Lead - Collections & Optimization

SoFi; Frisco (TX); On-site; USD 85,000 - 115,000; Full time

Job summary

SoFi is a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. This Senior Dialer Analyst role supports outbound/inbound dialer operations for Personal Loans, Credit Cards, and Loan Origination Outreach, driving improvements across 1LOD Business Controls.

You'll manage daily dialer operations, develop dashboards, ensure compliance with FDCPA, Reg F, TCPA and state laws, and collaborate with risk

Qualifications

• Bachelor's degree in Telecommunications, IT, or related field, or 5 years of relevant experience.
• Strong data analysis and reporting skills; ability to identify trends and gaps.
• Experience with risk data, reporting, and analysis; including systems.

Responsibilities

• Manage daily dialer operations and ensure campaigns start on time.
• Create dashboards to track metrics and validate calling strategies.
• Ensure dialing activities comply with FDCPA, Reg F, TCPA, and state laws.

Skills

Data analysis

Communication

Project coordination

Education

Bachelor's degree in Telecommunications/IT or related field

Tools

Tableau

SQL

Job description

SoFi is a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. This Senior Dialer Analyst role supports outbound/inbound dialer operations for Personal Loans, Credit Cards, and Loan Origination Outreach, driving improvements across 1LOD Business Controls.

You'll manage daily dialer operations, develop dashboards, ensure compliance with FDCPA, Reg F, TCPA and state laws, and collaborate with risk