Outbound Customer Service Representative (Remote)

ABC Legal Services; San Juan (PR); Remote; USD 10,000 - 60,000; Full time

Job summary

ABC Legal Services is seeking an Outbound Customer Service Representative. This remote entry-level position requires efficient multi-tasking, leadership qualities, and the ability to thrive in a fast-paced environment. Ideal candidates will demonstrate strong communication skills and a proactive approach to problem-solving.

Benefits

Comprehensive Medical Coverage

401K plan with company matching

Transit benefits

Opportunities for growth

Qualifications

• Proficiency in reading, writing, and speaking English.
• Solutions-focused mindset with problem-solving skills.
• Technical savviness is required.

Responsibilities

• Learn scripted dialogue to schedule attorneys for hearings.
• Understand business operations and make frequent calls.
• Meet or exceed specific goals and participate in daily meetings.

Skills

Problem-solving

Excellent verbal communication

Organizational skills

Analytical capabilities

Job description

Join to apply for the Outbound Customer Service Representative (Remote) role at ABC Legal Services.

Position Overview:

Docketly is an appearance counsel provider, covering simple creditors rights hearings. We find attorneys to stand-in on short, procedural hearings. We are looking for a team player who can learn quickly, handle multiple duties efficiently, and demonstrate leadership qualities.

Key Responsibilities:

• Learn scripted dialogue to schedule attorneys for hearings.
• Understand business operations quickly and make frequent calls, maintaining high standards of customer support.
• Meet or exceed specific goals and metrics.
• Participate in daily team stand-up meetings.

Qualifications:

• Solutions-focused mindset with problem-solving skills.
• Excellent verbal and written communication, organizational, and presentation skills.
• Technical savviness and strong analytical capabilities.
• Ability to work in a fast-paced, innovative environment.
• Proficiency in reading, writing, and speaking English.

Benefits:

• Comprehensive Medical, Dental, and Vision Coverage.
• 401K plan with company matching.
• Transit benefits.
• Opportunities for growth.
• Starting Pay: $12.00 per hour.

Ideal Candidates:

• Eager to grow with a scaling business.
• Comfortable in a fast-paced environment.
• Confident on the phone.
• Proactive problem solvers.
• Able to handle high volume workloads.
• Strategic thinkers with influencing and coaching skills.

Additional Details:

• Seniority level: Entry level.
• Employment type: Full-time.
• Job function: Other.
• Industry: Legal Services.

This job posting is active and accepting applications.