Outbound Cruise Concierge

MSC Cruises; Fort Lauderdale (FL); On-site; USD 80,000 - 85,000; Full time

Job summary

MSC Cruises USA is seeking a Cruise Concierge for an outbound telephone sales role in Fort Lauderdale. You will receive high-quality leads to build relationships with guests and drive sales in a fast-paced, KPI-driven environment.

The position offers a base salary of $10/hour plus commission, with average annual earnings of $80,000–$85,000. Start date January 11, 2027; onsite in Fort Lauderdale with a performance-based hybrid schedule.

Qualifications

• Must speak fluent English, both written and oral.
• Minimum one year of Sales experience; two years preferred.
• Cruise sales experience a plus.
• Strong communication and relationship-building skills.

Responsibilities

• Sell MSC Cruise vacation packages to direct customers.
• Sell consultatively and make recommendations to prospects and guests.
• Meet annual sales quotas and KPIs.
• Maintain client records and build a qualified lead database.
• Collaborate with support departments to maximize sales.

Skills

Fluent English

Customer focus

Education

High School Diploma or equivalent

Bachelor’s degree in Marketing

Business Administration or related field

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Where passion meets opportunity

The best of your adventures is the one you have yet to sail!

Your Purpose

MSC Cruise Concierge

Location: USA/Ashore Department: Commercial

Reports to: Director of Outbound Sales

Job Purpose

MSC Cruises, the world’s third-largest cruise line, is seeking enthusiastic individuals to join our team as MSC Cruise Concierges. In this outbound telephone sales role, you'll receive high-quality leads to build relationships with guests and drive sales. This is a fast-paced, high-volume sales environment where meeting key performance indicators (KPIs) is essential.

We offer unlimited earning potential, a dynamic and supportive workplace, and a performance-based hybrid schedule. If you have a passion for sales, a charismatic personality, and are motivated by financial success, we want you to be part of our team!

Start Date

• January 11, 2027

Compensation

• Base salary: $10/hour + commission
• Average earnings: $80,000–$85,000 per year

Join us and embark on a rewarding career with MSC Cruises!

Your Impact

Key Responsibilities

• Sell MSC Cruise vacation packages to direct customers, employing selling skills and utilizing product knowledge to effectively present MSC Cruises products.
• Sell consultatively and make recommendations to prospects and existing guests.
• Maximize all opportunities in the process of the sale.
• Maintain contact with all clients to ensure high levels of client satisfaction.
• Maintain accurate records of all guests and potential customers within Siebel and continually develop a database of qualified leads through referrals, direct mail, email, social media, and networking.
• Meet assigned annual sales quota and other relevant individual and departmental KPIs.
• Assist in departmental sales efforts to move soft sailings and last‑minute inventory.
• Proactively establish and maintain effective working team relationships with all support departments.
• Adherence to schedule, objectives, and goals.
• Other duties as assigned by management.

Your Journey so far

Job-Requirements

• Fluent English, oral and written. (Any additional language is considered an advantage).
• High School Diploma or equivalent; Bachelor’s degree in Marketing; Business Administration or related field preferred.
• Minimum one year of Sales experience; two years sales experience preferred. Cruise sales a plus.
• Ability to build trust, value others, communicate effectively, execute, foster innovation, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity.
• Experience with Microsoft Outlook, Word, Excel, and basic computer proficiency.
• Proven resilience and ability to work well under pressure.
• Flexibility to work occasional extended hours, evening hours, and weekends.
• Strong understanding of customer, market dynamics and requirements.

Your Essentials

Work Location

• Onsite in Fort Lauderdale, FL.

Work Authorization

• US Passport or US Permanent Residents
• MSC Cruises USA is an e-verify employer

MSC Cruises USA is an equal opportunity employer that complies with EEOC rules and regulations. It is our policy to employ and promote qualified candidates without discrimination on the basis of race, color, sex, age, origin, sexual orientation, marital status, disability or any other characteristic protected by law. Our hiring decisions are based solely on merit, qualifications and business needs.

Our commitment

We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet.

Ready to turn your passion into something extraordinary? Join us at MSC Cruises, where new opportunities await.