Outbound Communications Specialist — Hybrid

Revenue; Raleigh (NC); On-site; USD 39,000 - 45,000; Full time

Benefits offered by this job

Pension plan

Paid holidays

Vacation days

Sick days

Parental leave

Leave programs

Retirement benefits

Job summary

The North Carolina Department of Revenue is seeking an Administrative Specialist I (S) in Raleigh to manage high-volume taxpayer correspondence and ensure accurate processing of documents. The role offers training progression and potential hybrid scheduling after the training period.

You will contribute to timely, compliant communications and support a critical tax administration workflow. Candidates should have a high school diploma or GED and two years of related administrative experience,

Qualifications

• Strong communication, written and verbal, with clear message delivery.
• Ability to work in a fast-paced environment with high attention to detail.
• Flexibility to adjust to schedule and workload changes.
• Physical ability to lift/move mail and boxes up to 35 lbs.
• Proficiency with standard computer/word processing software.

Responsibilities

• Revalidate refund checks for accuracy and compliance.
• Research and process returned mail; correct issues and delivery concerns.
• Update addresses and ensure notices/POA documentation are accurate.
• Review notices for accuracy and identify anomalies before processing.
• Coordinate with Mail Service Center for packing and scheduling pickups.
• Process outbound tax notices, refund checks, letters, and affidavits.

Skills

Communication

Attention to detail

Flexibility

Physical stamina

Computer literacy

Education

High school diploma or GED

Job description

The North Carolina Department of Revenue is seeking an Administrative Specialist I (S) in Raleigh to manage high-volume taxpayer correspondence and ensure accurate processing of documents. The role offers training progression and potential hybrid scheduling after the training period.

You will contribute to timely, compliant communications and support a critical tax administration workflow. Candidates should have a high school diploma or GED and two years of related administrative experience,