Outbound Contacts Specialist

nc; North Carolina; On-site; USD 39,000 - 45,000; Full time

Benefits offered by this job

Health insurance options

Retirement plans

NCFlex program

Pension program

Paid holidays

Vacation days

Sick days

Parental leave

401K/457/403(b) plans

Public Service Loan Forgiveness

Job summary

The North Carolina Department of Revenue is recruiting an Outbound Contacts Specialist to be based at our Raleigh Headquarters. You will manage and validate high-volume taxpayer correspondence, ensuring timely, accurate processing and compliance while supporting the integrity of our communications workflow.

The role offers a hybrid work schedule after training progression and provides opportunities to develop a long-term career in state government with generous benefits, including health

Qualifications

• Strong communication and computer skills are required.
• Ability to handle high-volume, time-sensitive mail processing with accuracy.
• Comfort with repository of multiple tasks in a governmental setting.

Responsibilities

• Revalidate refund checks for accuracy and compliance.
• Research and process returned mail; fix issues and resolve delivery concerns.
• Support account maintenance tasks, update addresses, and ensure notices/POA are accurate.
• Review notices for accuracy and flag anomalies before final processing.
• Coordinate daily with the Mail Service Center and prepare materials for pickups.
• Process outbound documents including tax notices, refund checks, letters, and affidavits.

Skills

Clear communication

Word processing

Attention to detail

Fast-paced environment

Light lifting 35 lbs

Job description

About Us

The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits, competitive pay, professional development, and career advancement. Our dedicated team provides accurate information, achieves high compliance, and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race, color, gender, national origin, religion, age, disability, or political affiliation.

Description of Work

***PLEASE NOTE: THIS WILL CLOSE AT 11:59 P.M. THE DAY PRIOR TO THE END DATE LISTED ON THIS JOB POSTING***

Come work for NCDOR! We will teach you all about taxes so you can serve the taxpayers of North Carolina!

If you are looking to start a career in government, balance your professional and personal life, or simply serve North Carolina taxpayers, a career with the NCDOR may be the right fit for you! NCDOR is committed to recruiting top‑talent employees and developing career paths that will allow you to build long‑term, rewarding and satisfying careers.

We are currently recruiting for an Outbound Contacts Specialist based out of our Raleigh Headquarters.

The Outbound Contacts Specialist plays a key role in ensuring taxpayers across North Carolina receive accurate, timely, and compliant communication. This fast paced, detail-oriented position focuses on managing, validating, and processing critical taxpayer correspondence‑helping maintain the integrity of the Department's communication workflow.

In this role, your primary responsibilities center on handling and validating high volume, time sensitive documents with exceptional accuracy. Candidates may be eligible for a hybrid work schedule after completing the position's training progression plan.

• Revalidating refund checks to ensure accuracy and compliance
• Researching and processing returned mail, including correcting issues and resolving delivery concerns
• Supports account maintenance tasks, including updating addresses and ensuring notices and POA documentation are accurate and properly matched
• Reviewing notices for accuracy and identifying anomalies before final processing
• Coordinating daily with the Mail Service Center, including organizing, packaging, and preparing materials for scheduled pickups
• Processing outbound documents-including tax notices, refund checks, letters, and affidavits

Knowledge Skills and Abilities/Management Preferences

• Good communicator (both written and verbal) with the ability to express oneself clearly and concisely
• Experience with the use of a computer and proficiency in word processing
• Ability to perform work with consistent precision and strong attention to detail
• Flexibility and adaptability in a fast paced, high volume environment
• Ability to stand, walk, bend, and lift materials weighing up to 35 lbs. as required for daily mail processing tasks

Recruitment Range: $39,244 - $45,000

Effective July 1, 2025, candidates now meet the minimum qualifications of a position if they have the minimum education and experience listed from the class specification. The knowledge, skills, and abilities listed in the vacancy announcement should be used as management preferences and be used to screen for the most qualified pool of applicants.

COMPENSATION & BENEFITS:

The state of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis).

• The best funded pension plan/retirement system in the nation according to Moody's Investor's Service
• Twelve paid holidays per year
• Fourteen vacation days per year which increase as length of service increases and accumulates year-to-year
• Twelve sick days/year which are cumulative indefinitely
• Paid Parental Leave
• Personal Observance Leave and Community Service Leave
• Longevity pays lump sum payout yearly based on length of service
• 401K, 457, and 403(b) plans
• Eligibility for the Public Service Loan Forgiveness Program

The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits, competitive pay, professional development, and career advancement. Our dedicated team provides accurate information, achieves high compliance, and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race, color, gender, national origin, religion, age,