Hybrid Revenue Tax Technician: Taxpayer Support & Collections

North Carolina Department of Revenue; Durham (NC); Hybrid; USD 41,000 - 72,000; Full time

Job summary

North Carolina Department of Revenue in Durham is seeking a Revenue Tax Technician (S) to serve as the first point of contact for taxpayers, guiding them through forms and processing payments. The role blends remote and in-person work within a hybrid schedule at the Durham Service Center.

The candidate will answer questions, educate taxpayers on tax policies, and manage communications to resolve accounts, liens, and delinquent tax matters with strong written and oral communication skills.

Qualifications

• Demonstrated experience working with customers
• Basic skill level using Microsoft Word, Excel, and MS Office

Responsibilities

• Answer telephone calls from taxpayers on issues relating to filing reports, making payments, notices received, account balances and adjustments, and tax law
• Initiate telephone contacts and/or correspondence with customers to provide information for resolution of tax matters
• Respond to correspondence received which taxpayers are requesting a penalty waiver, closing a business, have a misapplied payment, etc.
• Make outbound calls to taxpayers to assist in resolution of outstanding tax liabilities
• Explain, educate, and advise taxpayers of collection policies/procedures, tax laws, and regulations regarding delinquent taxes
• Correspond with taxpayers by mail and/or telephone to secure Business Non-Filer returns and/or resolve low dollar collection cases
• Establish payment plans with taxpayers based on standard operating procedures
• Research assets and verify liens on taxpayers

Education

Associate’s degree in Business Administration, Accounting or related field

Tools

Microsoft Word

Microsoft Excel

MS Office

Job description

North Carolina Department of Revenue in Durham is seeking a Revenue Tax Technician (S) to serve as the first point of contact for taxpayers, guiding them through forms and processing payments. The role blends remote and in-person work within a hybrid schedule at the Durham Service Center.

The candidate will answer questions, educate taxpayers on tax policies, and manage communications to resolve accounts, liens, and delinquent tax matters with strong written and oral communication skills.