Outbound Contacts Specialist

Revenue; Raleigh (NC); On-site; USD 39,000 - 45,000; Full time

Benefits offered by this job

Pension plan

Paid holidays

Vacation days

Sick days

Parental leave

Leave programs

Retirement benefits

Job summary

The North Carolina Department of Revenue is seeking an Administrative Specialist I (S) in Raleigh to manage high-volume taxpayer correspondence and ensure accurate processing of documents. The role offers training progression and potential hybrid scheduling after the training period.

You will contribute to timely, compliant communications and support a critical tax administration workflow. Candidates should have a high school diploma or GED and two years of related administrative experience,

Qualifications

• Strong communication, written and verbal, with clear message delivery.
• Ability to work in a fast-paced environment with high attention to detail.
• Flexibility to adjust to schedule and workload changes.
• Physical ability to lift/move mail and boxes up to 35 lbs.
• Proficiency with standard computer/word processing software.

Responsibilities

• Revalidate refund checks for accuracy and compliance.
• Research and process returned mail; correct issues and delivery concerns.
• Update addresses and ensure notices/POA documentation are accurate.
• Review notices for accuracy and identify anomalies before processing.
• Coordinate with Mail Service Center for packing and scheduling pickups.
• Process outbound tax notices, refund checks, letters, and affidavits.

Skills

Communication

Attention to detail

Flexibility

Physical stamina

Computer literacy

Education

High school diploma or GED

Job description

Agency Dept of Revenue Division CUSTOMER SERVICE Job Classification Title Administrative Specialist I (S) Position Number 60081516 Grade NC08

About Us

The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits, competitive pay, professional development, and career advancement. Our dedicated team provides accurate information, achieves high compliance, and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race, color, gender, national origin, religion, age, disability, or political affiliation.

Description of Work

***PLEASE NOTE: THIS WILL CLOSE AT 11:59 P.M. THE DAY PRIOR TO THE END DATE LISTED ON THIS JOB POSTING*** Come work for NCDOR! We will teach you all about taxes so you can serve the taxpayers of North Carolina! If you are looking to start a career in government, balance your professional and personal life, or simply serve North Carolina taxpayers, a career with the NCDOR may be the right fit for you! NCDOR is committed to recruiting top-talent employees and developing career paths that will allow you to build long-term, rewarding and satisfying careers. We are currently recruiting for an Outbound Contacts Specialist based out of our Raleigh Headquarters. The Outbound Contacts Specialist plays a key role in ensuring taxpayers across North Carolina receive accurate, timely, and compliant communication.

This fast paced, detail-oriented position focuses on managing, validating, and processing critical taxpayer correspondence—helping maintain the integrity of the Department’s communication workflow.

In this role, your primary responsibilities center on handling and validating high volume, time sensitive documents with exceptional accuracy. Candidates may be eligible for a hybrid work schedule after completing the position's training progression plan.

• Revalidating refund checks to ensure accuracy and compliance
• Researching and processing returned mail, including correcting issues and resolving delivery concerns
• Supports account maintenance tasks, including updating addresses and ensuring notices and POA documentation are accurate and properly matched
• Reviewing notices for accuracy and identifying anomalies before final processing
• Coordinating daily with the Mail Service Center, including organizing, packaging, and preparing materials for scheduled pickups
• Processing outbound documents—including tax notices, refund checks, letters, and affidavits

Knowledge Skills and Abilities/Management Preferences

Good communicator (both written and verbal) with the ability to express oneself clearly and concisely Experience with the use of a computer and proficiency in word processing Ability to perform work with consistent precision and strong attention to detail Flexibility and adaptability in a fast paced, high volume environment Ability to stand, walk, bend, and lift materials weighing up to 35 lbs. as required for daily mail processing tasks

Recruitment Range

Recruitment Range: $39,244 - $45,000 Effective July 1, 2025, candidates now meet the minimum qualifications of a position if they have the minimum education and experience listed from the class specification. The knowledge, skills, and abilities listed in the vacancy announcement should be used as management preferences and be used to screen for the most qualified pool of applicants.

COMPENSATION & BENEFITS

• The best funded pension plan/retirement system in the nation according to Moody’s Investor’s Service
• Twelve paid holidays per year
• Fourteen vacation days per year which increase as length of service increases and accumulates year-to-year
• Twelve sick days/year which are cumulative indefinitely
• Paid Parental Leave
• Personal Observance Leave and Community Service Leave
• Longevity pays lump sum payout yearly based on length of service
• 401K, 457, and 403(b) plans
• Eligibility for the Public Service Loan Forgiveness Program

This position is subject to federal and state criminal background checks that may include fingerprinting and verification of tax compliance.

To be considered within the most qualified pool of applicants and receive credit for your work history and credentials, you must document all related education and experience on the State of North Carolina application in the appropriate sections of the application form. Any information omitted from the application cannot be considered for qualifying credit.

Applicants eligible for veteran's preference should attach a copy of form DD-214.

Minimum Education and Experience

High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation.

The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Closing Information

All job postings close at 11:59pm the night before the End Date on the posting.