Outbound Contacts Specialist

Arts In Wilmington; Raleigh (NC); Hybrid; USD 39,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Pension plan

Paid holidays

Vacation days

Sick days

Parental leave

Public Service Loan Forgiveness

Job summary

North Carolina Department of Revenue is seeking an Outbound Contacts Specialist to ensure timely, accurate taxpayer communications from the Raleigh HQ. The role focuses on validating critical documents and processing outbound mail with high attention to detail.

A hybrid schedule may follow training progression. Ideal candidates have a high school diploma or GED with two years of related administrative experience, strong communication skills, and the ability to handle routine tasks in a

Qualifications

• Clear written and verbal communication.
• Proficient with standard word processing software.
• Precise and accurate work in a fast-paced, high-volume setting.
• Flexible to adapt to changing priorities and schedules.
• Ability to stand, walk, bend and lift up to 35 lbs.

Responsibilities

• Revalidate refund checks for accuracy and compliance.
• Research and process returned mail and correct delivery issues.
• Maintain account data: update addresses and verify notices/POA docs.
• Review notices for accuracy and flag anomalies before processing.
• Coordinate with Mail Service Center for packing and pickups.
• Process outbound documents including tax notices, letters and affidavits.

Skills

Good communication

Word processing

Attention to detail

Flexibility

Mobility/physical ability

Education

High school diploma or GED

Two years related administrative experience

Job description

## Outbound Contacts SpecialistApply: Wake County, NC: Full time: Posted Today: End Date: October 7, 2026 (11 days left to apply): JR-124876**Agency**Dept of Revenue**Division**CUSTOMER SERVICE**Job Classification Title**Administrative Specialist I (S)**Position Number**60081516**Grade**NC08**About Us**The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits, competitive pay, professional development, and career advancement. Our dedicated team provides accurate information, achieves high compliance, and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race, color, gender, national origin, religion, age, disability, or political affiliation.**Description of Work**\\*\\*\\*PLEASE NOTE: THIS WILL CLOSE AT 11:59 P.M. THE DAY PRIOR TO THE END DATE LISTED ON THIS JOB POSTING\\*\\*\\* Come work for NCDOR! We will teach you all about taxes so you can serve the taxpayers of North Carolina! If you are looking to start a career in government, balance your professional and personal life, or simply serve North Carolina taxpayers, a career with the NCDOR may be the right fit for you! NCDOR is committed to recruiting top-talent employees and developing career paths that will allow you to build long-term, rewarding and satisfying careers. We are currently recruiting for an Outbound Contacts Specialist based out of our Raleigh Headquarters. The Outbound Contacts Specialist plays a key role in ensuring taxpayers across North Carolina receive accurate, timely, and compliant communication. This fast paced, detail-oriented position focuses on managing, validating, and processing critical taxpayer correspondence—helping maintain the integrity of the Department’s communication workflow. In this role, your primary responsibilities center on handling and validating high volume, time sensitive documents with exceptional accuracy. Candidates may be eligible for a hybrid work schedule after completing the position's training progression plan. Responsibilities include, but are not limited to: • Revalidating refund checks to ensure accuracy and compliance • Researching and processing returned mail, including correcting issues and resolving delivery concerns • Supports account maintenance tasks, including updating addresses and ensuring notices and POA documentation are accurate and properly matched • Reviewing notices for accuracy and identifying anomalies before final processing • Coordinating daily with the Mail Service Center, including organizing, packaging, and preparing materials for scheduled pickups • Processing outbound documents—including tax notices, refund checks, letters, and affidavits**Knowledge Skills and Abilities/Management Preferences*** Good communicator (both written and verbal) with the ability to express oneself clearly and concisely* Experience with the use of a computer and proficiency in word processing* Ability to perform work with consistent precision and strong attention to detail* Flexibility and adaptability in a fast paced, high volume environment* Ability to stand, walk, bend, and lift materials weighing up to 35 lbs. as required for daily mail processing tasks Recruitment Range: $39,244 - $45,000***Effective July 1, 2025, candidates now meet the minimum qualifications of a position if they have the minimum education and experience listed from the class specification. The knowledge, skills, and abilities listed in the vacancy announcement should be used as management preferences and be used to screen for the most qualified pool of applicants.*****COMPENSATION & BENEFITS: The state of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis).****Some highlights include:*** **The best funded pension plan/retirement system in the nation according to Moody’s Investor’s Service*** **Twelve paid holidays per year*** **Fourteen vacation days per year which increase as length of service increases and accumulates year-to-year*** **Twelve sick days/year which are cumulative indefinitely*** **Paid Parental Leave*** **Personal Observance Leave and Community Service Leave*** **Longevity pays lump sum payout yearly based on length of service*** **401K, 457, and 403(b) plans*** **Eligibility for the Public Service Loan Forgiveness Program**The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits, competitive pay, professional development, and career advancement. Our dedicated team provides accurate information, achieves high compliance, and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race, color, gender, national origin, religion, age, disability, or political affiliation.*This position is subject to federal and state criminal background checks that may include fingerprinting and verification of tax compliance. \"Tax compliance\" is defined as having filed and paid all North Carolina State taxes owed each year leading up to the current calendar year or currently in a non-delinquent payment status with the State of North Carolina on taxes that are currently owed to the state.* **To be considered within the most qualified pool of applicants and receive credit for your work history and credentials, you must document all related education and experience on the State of North Carolina application in the appropriate sections of the application form. Any information omitted from the application cannot be considered for qualifying credit.** Applicants eligible for veteran's preference should attach a copy of form DD-214. *If you have general questions about the application process, you may contact Human Resources at 919-814-1200 or* *[e-mail]**. Individuals with disabilities requiring disability-related accommodations in the interview process, please call the agency ADA Administrator at 919-986-9688.* **Minimum Education and Experience**Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details. High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience.