Outbound Communications Specialist

Arts In Wilmington; Raleigh (NC); Hybrid; USD 39,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Pension plan

Paid holidays

Vacation days

Sick days

Parental leave

Public Service Loan Forgiveness

Job summary

North Carolina Department of Revenue is seeking an Outbound Contacts Specialist to ensure timely, accurate taxpayer communications from the Raleigh HQ. The role focuses on validating critical documents and processing outbound mail with high attention to detail.

A hybrid schedule may follow training progression. Ideal candidates have a high school diploma or GED with two years of related administrative experience, strong communication skills, and the ability to handle routine tasks in a

Qualifications

• Clear written and verbal communication.
• Proficient with standard word processing software.
• Precise and accurate work in a fast-paced, high-volume setting.
• Flexible to adapt to changing priorities and schedules.
• Ability to stand, walk, bend and lift up to 35 lbs.

Responsibilities

• Revalidate refund checks for accuracy and compliance.
• Research and process returned mail and correct delivery issues.
• Maintain account data: update addresses and verify notices/POA docs.
• Review notices for accuracy and flag anomalies before processing.
• Coordinate with Mail Service Center for packing and pickups.
• Process outbound documents including tax notices, letters and affidavits.

Skills

Good communication

Word processing

Attention to detail

Flexibility

Mobility/physical ability

Education

High school diploma or GED

Two years related administrative experience

Job description

North Carolina Department of Revenue is seeking an Outbound Contacts Specialist to ensure timely, accurate taxpayer communications from the Raleigh HQ. The role focuses on validating critical documents and processing outbound mail with high attention to detail.

A hybrid schedule may follow training progression. Ideal candidates have a high school diploma or GED with two years of related administrative experience, strong communication skills, and the ability to handle routine tasks in a