Outbound Call Center Specialist: Drive Service Appointments

New Country Motor Car Group; West Palm Beach (FL); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Pay bonus and benefits

Family owned and operated

Medical, Dental, and Vision Insurance

401K and additional benefits

Accrued Vacation & Sick Time

Job summary

New Country Motor Car Group in West Palm Beach is hiring for Customer Service Call Center positions. On-the-job training provided. Prior call center experience preferred but not required.

The BDC Call Center Agent will promote a top-notch customer experience, work with the BDC Manager to schedule service appointments, and handle outbound calls. Expect at least 150 outbound calls per day and about 18 appointments daily.

Qualifications

• 5-day work week, Monday thru Friday, 8-5.
• Mathematical skills to calculate figures and amounts such as discounts and pricing.
• Ability to interpret and follow instructions shared in written, oral, diagram, or schedule appointments.
• Clean driving record & valid driver’s license
• Great customer service skills & motivation to be successful
• Able to multitask
• Able to communicate persuasively with customers to set appointments
• Excellent computer skills required
• Excellent phone presence
• Automotive experience helpful but not required
• Great communication skills
• 18+ years of age or older

Responsibilities

• Promote and seek out opportunities to deliver a top-notch customer experience
• Work closely with the BDC Manager to schedule service appointments
• Complete minimally 150 outbound phone calls per day
• Minimal daily Appointment expectation is 18 per day.
• Stay informed about service updates, recalls and service requirements
• Maintain a business casual appearance

Skills

Math skills

Computer skills

Phone presence

Customer service

Communication

Multitasking

Persuasive speaking

Appointment setting

18+ age

Driver's license

Auto knowledge

Job description

New Country Motor Car Group in West Palm Beach is hiring for Customer Service Call Center positions. On-the-job training provided. Prior call center experience preferred but not required.

The BDC Call Center Agent will promote a top-notch customer experience, work with the BDC Manager to schedule service appointments, and handle outbound calls. Expect at least 150 outbound calls per day and about 18 appointments daily.