Outbound Call Center Client Care Representative

One Hour Heating & Air Conditioning of San Diego, CA; San Diego (CA); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Dental and Vision Insurance

100% PAID Health Insurance

401(k) matching

Bonus based on performance

Employee discounts

Opportunity for advancement

Paid time off

Training & development

On-site gym and shower access

Discounted mortgage rates

Job summary

One Hour Heating & Air Conditioning of San Diego, CA is seeking an Outbound Call Center Client Care Representative to handle a high volume of outbound calls, follow up on sales opportunities, and help coordinate service appointments for HVAC and plumbing services.

You will support customers through emergency and non-emergency requests while keeping technicians and the office informed, with a focus on renewals, service agreements, and delivering excellent customer care.

Qualifications

• Outbound lead-calling and phone sales experience required.
• High school diploma or equivalent.
• Good computer skills and fast typing with data-entry experience.
• Fluent in spoken and written English.
• Strong organization, multitasking and communication skills.
• Ability to work with little supervision and stay calm under pressure.

Responsibilities

• Make a high volume of outbound calls and follow up on sales opportunities.
• Coordinate service appointments and support customers through requests.
• Sell, renew and expand renewable service agreements with customers.
• Use client databases for outbound phone, mail, text and email campaigns.
• Assist dispatch and customer care to maximize productivity and revenue.

Skills

Outbound calling

Phone sales

Data-entry

English proficiency

Communication skills

Education

HS diploma or equivalent

Tools

MS Office

CRM systems

Job description

Benefits:

• Dental and Vision Insurance
• 100% PAID Health Insurance
• 401(k) matching
• Bonus based on performance
• Employee discounts
• Opportunity for advancement
• Paid time off
• Training & development

Outbound Call Center Client Care Representative | San Diego, CA

HVAC & Plumbing

Make a high volume of outbound calls, follow up on sales opportunities and help coordinate service appointments. You will support customers through emergency and non-emergency requests while keeping technicians and the office informed.

Compensation & Benefits

• $25–$35 per hour plus bonuses, based on experience and performance.
• Overtime pay.
• Paid vacation days, holidays, sick days, birthdays and work anniversaries.
• 401(k) with company matching.
• 100% paid health insurance.
• Growth and advancement opportunities.
• On-site gym and shower access.
• Employee discounts on services, including discounted mortgage rates.

Outbound Calling & Sales

• Follow up on sales leads, lists, outstanding proposals and repair quotes.
• Use client databases for outbound phone, mail, text and email campaigns.
• Manage ongoing opportunities, focusing on service agreements and new equipment.
• Sell, renew and expand renewable service agreements with new and existing customers.

Dispatch & Customer Care

• Receive service requests, relay messages and track vehicles.
• Manage the dispatch board and scheduling to maximize productivity and revenue while maintaining customer satisfaction.
• Follow the “Dispatching for Profits Priority Service Schedule” to send the right technician to each appointment.
• Help ensure technicians arrive on time and notify clients in advance if an arrival window cannot be met.
• Reschedule appointments at the client's convenience when needed.
• Debrief technicians after jobs to identify outstanding customer satisfaction issues.
• Communicate accurate information promptly and remain calm during emergency situations.

Required Qualifications

• Outbound lead-calling experience and phone sales experience.
• High school diploma or equivalent.
• Good computer software skills and fast typing with data-entry experience.
• Proficiency in spoken and written English.
• Strong organization, multitasking, active listening and communication skills.
• Ability to take appropriate action with little supervision and stay composed under pressure.