OTR Maintenance Coordinator I: Dispatch & Roadside Support

Oakley Transport Inc.; Lake Wales, Northern (FL, KY); Hybrid; USD 42,000 - 52,000; Full time

Job summary

Oakley Transport Inc. is seeking an OTR Maintenance Coordinator I to initiate and assist with all over-the-road service requests. As the first point of contact for the OTR Maintenance Department, you will set a standard of excellence in customer service while documenting details for repairs.

This role supports stranded roadside units, follows SOPs for breakdowns, and coordinates with Safety and Asset Management to ensure timely repairs and DOT compliance.

Qualifications

• Must initiate and assist in all over the road service requests.
• First point of contact for Oakley Transport’s OTR Maintenance Department.
• Set a high level of customer service and document service requests with detailed information.
• Follow SOPs related to stranded roadside and emergency service scenarios.

Responsibilities

• AS400 will be used to document all status updates with date/time and initials.
• Macro 52 remains RED until the stranded unit is repaired or towed to an approved facility.
• Answer phones and multitask several projects, gathering pertinent information and documenting for repair reference.
• Follow Breakdown and Repair Process SOPs to ensure repair steps are completed as written.
• Coordinate with Asset Management and Safety to ensure preventive maintenance and DOT inspections are properly addressed.

Job description

Oakley Transport Inc. is seeking an OTR Maintenance Coordinator I to initiate and assist with all over-the-road service requests. As the first point of contact for the OTR Maintenance Department, you will set a standard of excellence in customer service while documenting details for repairs.

This role supports stranded roadside units, follows SOPs for breakdowns, and coordinates with Safety and Asset Management to ensure timely repairs and DOT compliance.