OTR MAINTENANCE COORDINATOR I

Oakley Transport Inc.; Lake Wales, Northern (FL, KY); On-site; USD 42,000 - 52,000; Full time

Job summary

Oakley Transport Inc. is seeking an OTR Maintenance Coordinator I to initiate and assist with all over-the-road service requests. As the first point of contact for the OTR Maintenance Department, you will set a standard of excellence in customer service while documenting details for repairs.

This role supports stranded roadside units, follows SOPs for breakdowns, and coordinates with Safety and Asset Management to ensure timely repairs and DOT compliance.

Qualifications

• Must initiate and assist in all over the road service requests.
• First point of contact for Oakley Transport’s OTR Maintenance Department.
• Set a high level of customer service and document service requests with detailed information.
• Follow SOPs related to stranded roadside and emergency service scenarios.

Responsibilities

• AS400 will be used to document all status updates with date/time and initials.
• Macro 52 remains RED until the stranded unit is repaired or towed to an approved facility.
• Answer phones and multitask several projects, gathering pertinent information and documenting for repair reference.
• Follow Breakdown and Repair Process SOPs to ensure repair steps are completed as written.
• Coordinate with Asset Management and Safety to ensure preventive maintenance and DOT inspections are properly addressed.

Job description

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POSITION SUMMARY

The OTR Maintenance Coordinator I will initiate and assist in all over the road service request. As the first point of contact for Oakley Transport’s OTR Maintenance Department, they are responsible for setting a level of excellence through customer service, prioritizing of a Macro 52, and confirming the service request with detailed information for the OTR Maintenance Coordinator II.

The OTR Maintenance Coordinator is responsible for any unit stranded roadside, or where a driver is with the unit not at an approved repair facility, in need emergency service. Must follow SOP 09.090.001 Stranded Driver Breakdown Procedure, to ensure repairs are addressed.

ESSENTIAL FUNCTIONS

• SOP 09.017.002 Policy for Tire Calls over the Road - Follow this procedure to ensure repairs are addressed.
• SOP 09.080.001 Reefer Breakdown Procedure - Follow this procedure to ensure repairs are addressed.
• SOP 09.008.017 Product Pump Breakdown Procedures - Checklist, follow to help with pump off.

AS400 will be used to document all status updates, including date/time and initials of documenter.

Macro 52 will remain in "RED" until stranded unit has been repaired or towed to an approved repair facility.

Ability to answer phones and multitask numerous projects at once. Gather pertinent info, and properly document for reference to repair.

SOP 09.200.008 Breakdown Repair Process, follow this guideline to ensure repair process is completed as written.

ADDITIONAL RESPONSIBILITIES

• Ensure other work needed is checked and added to Macro 52 before assigning to Maintenance Coordinator II.
• Monitor and correct VIR requests and DOT Violations within the allotted time to ensure repair of unit, and DOT compliance. Refer any necessary paperwork to Safety for proper processing.
• Maintain a working knowledge of warranties, and extended warranties to our units maximize warranty coverages.
• Communicate all PM/DOT service with the proper Asset Management Coordinator, to ensure Oakley’s preventive maintenance and federal inspections are properly coordinated.
• Other duties/tasks as assigned by Supervisor

SPECIAL KNOWLEDGE, SKILLS AND ABILITIES

• Organizational Skills
• Ability to Multitask
• Ability to Prioritize
• Sense of Urgency in Tasks issued.