Roadside Support Dispatcher - Impactful, Growth-Focused

Hogan; St. Louis (MO); Presencial; USD 42 000 - 62 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health plan options

Paid time off

401K matching

Career development opportunities

Resumo da oferta

Hogan Transportation, headquartered in St. Louis, is seeking a Maintenance Coordinator to support over-the-road operations. You will coordinate maintenance issues with drivers, assess failures, and work with manufacturers and service teams to get trucks back on the road safely.

This role values hands-on troubleshooting, solid communication, and a customer-focused approach. A high school diploma and at least two years in maintenance or automotive service are preferred, with opportunities to grow

Qualificações

• High School Diploma or GED preferred.
• 2+ years troubleshooting maintenance issues.
• 2+ years customer service experience.
• Strong listening skills with the ability to ascertain and diagnose issues through questions.
• Strong written and verbal communication skills.
• Proficient in using computer applications.
• Experience in transportation industry preferred.

Responsabilidades

• Reviews work orders to assess failures.
• Assist drivers with roadside failures.
• Ensures the repair procedure is properly documented.
• Ensures the manufacture’s criteria is met.
• Completes the documents required to process claims and forwards them to the manufacturer.
• Identifies exceptional cases in which may result in special agreements with the manufacturer and completes the required documents and follows up, as needed.
• Ensures that the amounts claimed correspond to the criteria of the manufacturer.
• Forwards and monitors all warranty parts requests to appropriate Service Personnel.
• Maintains maintenance daily planner and work orders.
• Communicates with customers throughout maintenance breakdown.
• Corresponds with Safety Department in regard to during the initial assessment.
• Other duties as required.

Conhecimentos

Maintenance troubleshooting

Customer service

Communication

Computer literacy

Transportation experience

Formação académica

High School Diploma or GED

Descrição da oferta de emprego

Hogan Transportation, headquartered in St. Louis, is seeking a Maintenance Coordinator to support over-the-road operations. You will coordinate maintenance issues with drivers, assess failures, and work with manufacturers and service teams to get trucks back on the road safely.

This role values hands-on troubleshooting, solid communication, and a customer-focused approach. A high school diploma and at least two years in maintenance or automotive service are preferred, with opportunities to grow