OTIF-Driven Supply Chain Success Specialist

HARIBO of America, Inc.; Rosemont (IL); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Comprehensive benefits

Job summary

HARIBO of America, Inc. is seeking a Customer Success Specialist – Supply Chain to manage direct ship retail accounts from order entry to shipment tracking.

You will coordinate with Logistics, Warehousing and Sales to ensure on-time, in-full delivery while resolving issues across multiple retailers and brokers. The role requires a Bachelor’s degree in a related field and 3+ years in supply chain or customer account management within consumer goods, plus ERP experience, preferably SAP S/4HANA.

Qualifications

• Bachelor's degree in Supply Chain, Business, Operations, or related field.
• 3+ years of experience in customer account management, supply chain, order management, or inside sales support.
• ERP/enterprise system experience required, SAP preferred.

Responsibilities

• Support client retailers and brokers with order status and shipment tracking.
• Provide order status updates to brokers and customers; respond to warehouse and logistics inquiries.
• Perform order entry via manual processes or EDI; ensure timely, accurate processing of orders.

Skills

Communication

Business acumen

Multi-account management

Prioritization

Education

Bachelor's Degree in Supply Chain

Tools

SAP S4-HANA

SAP

Power BI

Job description

HARIBO of America, Inc. is seeking a Customer Success Specialist – Supply Chain to manage direct ship retail accounts from order entry to shipment tracking.

You will coordinate with Logistics, Warehousing and Sales to ensure on-time, in-full delivery while resolving issues across multiple retailers and brokers. The role requires a Bachelor’s degree in a related field and 3+ years in supply chain or customer account management within consumer goods, plus ERP experience, preferably SAP S/4HANA.