OTC Operations & Billing Specialist

Mauser Packaging Solutions; Atlanta (GA); In loco; USD 55.000 - 75.000; Tempo pieno

Descrizione del lavoro

Mauser Packaging Solutions is seeking an OTC Analyst to ensure accurate and timely processing of customer transactions, maintain data integrity, and resolve issues delaying invoicing, payment, or cash application. The role collaborates with Billing, AR, Customer Service, Sales, Operations, Finance, and Master Data across multiple manufacturing locations.

In a shared services environment you will support end-to-end OTC processes, maintain master data, prepare dashboards, and contribute to process

Competenze

• Bachelor's degree or equivalent experience in a related field.
• 2+ years in Order-to-Cash, AR, Billing, Cash Application, Collections, or related area.
• Understanding of accounting principles and reconciliations.
• Proficiency with Microsoft Office and ERP systems.
• Experience with customer invoicing portals or workflow tools is a plus.

Mansioni

• Support end-to-end OTC processes, including master data, billing, invoicing, cash application, collections support, deductions, disputes, and account reconciliations.
• Process and monitor invoices, credits, debits, customer payments, deductions, and related transactions to ensure accuracy and timeliness.
• Investigate and resolve billing exceptions, pricing discrepancies, unapplied cash, short pays, disputes, credit/debit adjustments, and other account-related issues.
• Assist with customer account maintenance, including updates to billing information, payment terms, invoicing preferences, portal requirements, and customer contact information.
• Maintain accurate documentation of customer interactions, transaction issues, and resolutions within applicable systems.
• Gather, validate, and distribute supporting documentation including purchase orders, proof of delivery, invoice copies, pricing documentation, tax forms, and customer correspondence.
• Prepare and maintain OTC reports, dashboards, KPIs, and operational trackers to support business performance and decision-making.
• Analyze recurring issues, identify root causes, and recommend process improvements to enhance efficiency and service levels.
• Participate in system implementations, testing, process improvement initiatives, and special projects as assigned.
• Support collections and account reconciliation activities through research, documentation, and communication of resolution status.
• Build and maintain effective working relationships with internal stakeholders, customers, and external service providers.

Conoscenze

Analytical skills

Communication skills

Multitasking

Problem-solving

Formazione

Bachelor's degree in Business, Finance, Accounting, Supply Chain, or related field

Strumenti

Microsoft Dynamics

SAP

Excel

Outlook

Word

Descrizione del lavoro

Mauser Packaging Solutions is seeking an OTC Analyst to ensure accurate and timely processing of customer transactions, maintain data integrity, and resolve issues delaying invoicing, payment, or cash application. The role collaborates with Billing, AR, Customer Service, Sales, Operations, Finance, and Master Data across multiple manufacturing locations.

In a shared services environment you will support end-to-end OTC processes, maintain master data, prepare dashboards, and contribute to process