Oswego Shift Lead

Crumbl-Cookies-Franchises-1; Naperville (IL); On-site; USD 21,000 - 26,000; Full time

Job summary

Crumbl Naperville is seeking a motivated shift leader to oversee daily operations during designated shifts, supervise employees, and ensure that customers receive outstanding service.

You will create shift schedules, handle cash deposits, delegate tasks, address no-shows, and report issues to the store manager. A strong leader with food service or retail experience will help maintain smooth, efficient workflows.

Qualifications

• 18 years of age or older
• Must be legally authorized to work in the United States
• High school diploma or equivalent
• Previous food service or retail leadership experience
• ServSafe Food Protection Manager Certification (or ability to obtain within designated timeframe)

Responsibilities

• Supervising employees, assigning duties, and creating a shift schedule.
• Monitoring team performance and ensuring duties are performed efficiently.
• Reporting any issues that arise during the shift to management.
• Ensuring compliance with company policies, health, and safety standards.
• Coaching team members and training new staff.
• Opening and closing registers, accounting for the daily intake, and preparing cash deposits.
• Handling customer issues and employee disputes.
• Living CREW Values (Caring, Results-Oriented, Energy & Enthusiasm, Working as a team)

Skills

Team leadership

Customer service

Education

High school diploma or equivalent

ServSafe Food Protection Manager Certification (or ability to obtain)

Job description

We are looking for a motivated shift leader to oversee daily operations during designated shifts, supervise employees, and ensure that our customers receive outstanding service. The shift leader's responsibilities include creating a shift schedule, dealing with no-shows, delegating tasks, handling cash up, and reporting any issues to the manager.

To be successful as a shift leader, you should be able to manage a team of people and ensure that all duties are performed accurately. Ultimately, a top shift leader should be able to ensure smooth and efficient workflows.

Essential Duties & Responsibilities:

• Supervising employees, assigning duties, and creating a shift schedule.
• Monitoring team performance and ensuring duties are performed efficiently.
• Reporting any issues that arise during the shift to management.
• Ensuring compliance with company policies, health, and safety standards.
• Coaching team members and training new staff.
• Opening and closing registers, accounting for the daily intake, and preparing cash deposits.
• Handling customer issues and employee disputes.
• Living CREW Values (Caring, Results-Oriented, Energy & Enthusiasm, Working as a team)

Requirements:

• 18 years of age or older
• Must be legally authorized to work in the United States
• High school diploma or equivalent
• Previous food service or retail leadership experience
• ServSafe Food Protection Manager Certification (or ability to obtain within designated timeframe)

Physical Demands and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

- Standing and walking for extended periods.

- Reaching, bending, stooping and twisting.

- Repetitive motions with hands and arms.

- Frequently lifting or carrying items up to 40-50 lbs.

- Operate commercial bakery equipment, including large stand mixers.

- Operate commercial bakery ovens.

- Fast-paced retail bakery environment working in tight kitchen spaces.

- Interaction with Crew and Customers throughout the shift.

It all started with one big dream, two crazy cousins, and the perfect combination of flour, sugar, and chocolate chips. Crumbl was co-founded by Jason McGowan (CEO) & Sawyer Hemsley (COO). They both teamed up and dove head-first into the world of baking. After thousands of dollars in wasted dough, recipes that did not live up to their expectations, and cookies that are just plain embarrassing to them today, the two cousins decided to take their 'perfect cookie quest' to the people. They gathered feedback and tested recipes — a practice that is still part of the Crumbl process — until they created the world’s best chocolate chip cookie.