Shift Lead: Team Coach & Operations Supervisor

Crumbl Cookies; Bloomington (IN); On-site; USD 20,664 - 30,307; Full time

Job summary

Workstream in Indiana is seeking a motivated shift leader to oversee daily operations during designated shifts, supervise employees, and ensure outstanding service.

You will create shift schedules, manage no-shows, delegate tasks, handle cash deposits, monitor performance, coach staff, and report issues to management while ensuring compliance with health and safety standards.

Qualifications

• High school diploma or GED is required.
• Excellent communication and interpersonal skills are essential.
• Strong leadership and organizational abilities are important.
• Must be a confident problem-solver and a team player.

Responsibilities

• Supervise employees, assign duties, and create a shift schedule.
• Monitor team performance and ensure duties are performed efficiently.
• Report any issues to management during the shift.
• Manage employee requests and disciplinary actions as needed.
• Ensure compliance with company policies, health, and safety standards.
• Coach team members and train new staff.
• Open/close registers, count daily intake, and prepare cash deposits.
• Handle customer issues and resolve employee disputes.

Skills

Communication

Leadership

Organization

Problem-solving

Team player

Education

High school diploma/GED

Job description

We are looking for a motivated shift leader to oversee daily operations during designated shifts, supervise employees, and ensure that our customers receive outstanding service. The shift leader's responsibilities include creating a shift schedule, dealing with no-shows, delegating tasks, handling cash up, and reporting any issues to the manager.

To be successful as a shift leader, you should be able to manage a team of people and ensure that all duties are performed accurately. Ultimately, a top shift leader should be able to ensure smooth and efficient workflows.

Requirements:

• High school diploma/GED.
• Excellent communication and interpersonal skills.
• Strong leadership and organizational skills.
• Confident problem-solver.
• Team player.

Responsibilities:

• Supervising employees, assigning duties, and creating a shift schedule.
• Monitoring team performance and ensuring duties are performed efficiently.
• Reporting any issues that arise during the shift to management.
• Managing employee requests and transgressions.
• Ensuring compliance with company policies, health, and safety standards.
• Coaching team members and training new staff.
• Opening and closing registers, accounting for the daily intake, and preparing cash deposits.
• Handling customer issues and employee disputes.

It all started with one big dream, two crazy cousins, and the perfect combination of flour, sugar, and chocolate chips. Crumbl was co-founded by Jason McGowan (CEO) & Sawyer Hemsley (COO). They both teamed up and dove head-first into the world of baking. After thousands of dollars in wasted dough, recipes that did not live up to their expectations, and cookies that are just plain embarrassing to them today, the two cousins decided to take their 'perfect cookie quest' to the people. They gathered feedback and tested recipes — a practice that is still part of the Crumbl process — until they created the world’s best chocolate chip cookie.