OSS Transformation Lead — Autonomous Networks & AI

Accenture; Orlando (FL); On-site; USD 140,000 - 320,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k)

Paid holidays and PTO

Full benefits package

Job summary

Accenture is seeking a Telecom OSS Reinvention Senior Manager to help CSPs reinvent network and service operations toward autonomous operations. You will combine telecom OSS expertise with AI, automation, data, and consulting leadership to modernize OSS environments and enable intelligent, closed-loop network operations.

Role spans strategy, architecture, and implementation, defining autonomous network visions, modernizing legacy OSS, applying AI to operations, and building foundations for

Qualifications

• Minimum of 10 years of telecommunications industry and/or technology consulting experience with strong technical depth in OSS architecture, engineering, network operations, or implementation.
• Bachelor's degree in Engineering, Computer Science, Telecommunications, Information Technology, or a related field; advanced degree preferred.
• Deep expertise across multiple OSS domains including service/resource inventory, fulfillment and provisioning, network/service assurance, fault and performance management, planning and optimization, network automation.
• Hands‑on architecture or implementation experience with OSS platforms such as Amdocs, Netcracker, ServiceNow Telecom, Ericsson, Nokia, or equivalent.
• Strong understanding of AI/ML, GenAI, agentic AI, orchestration, analytics, and closed‑loop automation within network operations.
• Deep knowledge of TM Forum Open Digital Architecture (ODA) and Autonomous Networks maturity frameworks.
• Strong understanding of modern network architectures including 5G, fiber, cloud-native networks, SDN/NFV, APIs, and edge computing.
• Experience defining target architectures, technology strategies, modernization roadmaps, and implementation approaches.
• Experience leading complex client engagements, multidisciplinary teams, and discussions with senior network and technology executives.
• Strong technical problem-solving, executive communication, solution-shaping, and stakeholder-management skills.
• Experience with business development, proposals, and client relationship development.

Responsibilities

• Lead OSS reinvention and solution architecture across inventory, fulfillment, provisioning, network/service assurance, fault and performance management, planning and optimization, and network automation.
• Define target architectures, autonomous network strategies, maturity assessments, business cases, and roadmaps aligned with network and business priorities.
• Architect capabilities including zero-touch provisioning, closed-loop assurance, self-healing operations, intelligent orchestration, and AI-driven NOC workflows.
• Shape and guide implementation of AI/ML, GenAI, and agentic AI use cases like predictive maintenance, intelligent fault detection and triage, root-cause analysis, capacity optimization, and automated remediation.
• Apply TM Forum Open Digital Architecture (ODA) and Autonomous Networks frameworks to modernize OSS toward modular, cloud-native, API-driven architectures.
• Evaluate OSS platforms and network management systems and define data, integration, observability, orchestration, and AI capabilities for autonomous operations.
• Provide technical leadership through implementation, addressing complex architecture, integration, API, data, and interoperability challenges.
• Advise senior leaders on OSS modernization, AI, automation, and autonomous network strategies.
• Lead client engagements and multidisciplinary teams spanning OSS, network, cloud, data, AI, automation, and architecture while developing technical talent.
• Drive business development, solution shaping, proposals, and development of OSS and autonomous network offerings and assets.
• Travel as needed, up to 80%.

Skills

OSS architecture

AI/ML

Network operations

Executive communication

Leadership

Automation

Education

Bachelor's degree in Engineering or IT

Advanced degree preferred

Tools

Amdocs

Netcracker

ServiceNow Telecom

Ericsson

Nokia

Job description

Accenture is seeking a Telecom OSS Reinvention Senior Manager to help CSPs reinvent network and service operations toward autonomous operations. You will combine telecom OSS expertise with AI, automation, data, and consulting leadership to modernize OSS environments and enable intelligent, closed-loop network operations.

Role spans strategy, architecture, and implementation, defining autonomous network visions, modernizing legacy OSS, applying AI to operations, and building foundations for