OSS Coordinator

Sedgwick; Nashville (TN); On-site; USD 42,000 - 56,000; Full time

Job summary

Sedgwick is seeking an OSS Coordinator to support Operations Support Services leadership by ensuring quality assurance and service level agreements are met. You’ll review documents, process electronic mail, and assist with training and reporting.

Ideal candidates have at least two years of general office experience, strong communication skills, and proficiency with Microsoft Office. You will work in a team and help maintain production standards.

Qualifications

• High School diploma or GED required.
• Two (2) years of general office experience; claims experience preferred.
• Excellent oral and written communication, including presentation skills.
• PC literate, including Microsoft Office products.
• Analytical and interpretive skills; strong organizational and interpersonal abilities.

Responsibilities

• Reviews scanned documents for key data.
• Researches and processes electronic mail; modifies documents to correct claim and/or responsible party.
• Maintains service level agreements and meets production goals.
• Subsequent training/coaching opportunities for OSS Associates.
• Report processing for departmental needs and/or client-based needs.
• Answers basic questions on mail document processes and procedures.

Skills

Communication

MS Office

Analytical skills

Organizational skills

Teamwork

Education

HS diploma or GED

Tools

Microsoft Office

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top CompaniesCertified as a Great Place to Work®Fortune Best Workplaces in Financial Services & InsuranceOSS Coordinator

PRIMARY PURPOSE

: To assist in supporting Operations Support Services leadership relating to all aspects of quality assurance and ensure service level agreements are maintained.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES:Reviews scanned documents for key dataResearch and process electronic mail; modify documents to correct claim and/or responsible partyAdheres to Best Practices and follows indexing protocolMaintains service level agreements and meets production goals.Subsequent training/coaching opportunities for OSS AssociatesReport processing for departmental needs and/or client-based needsAnswer basic questions on mail document processes and procedures

ADDITIONAL FUNCTIONS and RESPONSIBILITIESPerforms other duties as assignedSupports the organization's quality program(s)

QUALIFICATIONSEducation & LicensingHigh School diploma or GED requiredExperienceTwo (2) years of general office experience or equivalent combination of education and experience required. Claims experience preferred.Skills & KnowledgeExcellent oral and written communication, including presentation skillsPC literate, including Microsoft Office productsAnalytical and interpretive skillsStrong organizational skillsGood interpersonal skillsAbility to work in a team environmentAbility to meet or exceed Performance Competencies

WORK ENVIRONMENTWhen applicable and appropriate, consideration will be given to reasonable accommodations.

Mental:

Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical:

Computer keyboarding, travel as required

Auditory/Visual:

Hearing, vision and talking

NOTE :

Credit security clearance, confirmed via a background credit check, is required for this position.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.