It Walk-up Support Engineer

Tata Consultancy Services; Newark (NJ); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Discretionary incentive

Medical coverage (health)

Dental & Vision benefits

Parental leaves

Commuter benefits

Training reimbursement

Job summary

Tata Consultancy Services is seeking an Engineer for frontline IT support in Newark, NJ. The role covers end-user help, imaging, software deployment and basic networking, with on-site, remote and walk-up support.

The ideal candidate has hands-on experience with SCCM/Intune/MDT, AD and Microsoft 365, and can document actions and escalate when needed.

Qualifications

• Experience providing first-level technical end-user support.
• Familiarity with imaging and deployment tools.
• Knowledge of Windows 10/11 and macOS basics.
• Ability to document activities and escalate incidents.
• Experience with asset inventory and device lifecycle processes.

Responsibilities

• Provide first-level technical support to end users for laptops, desktops, OS, software, printers and peripherals.
• Perform imaging and deployment using SCCM, Intune, MDT or equivalent.
• Troubleshoot Windows/macOS, AD, Microsoft 365 and networking basics.
• Deliver on-site, remote and walk-up support with clear communication.
• Log activities, prioritize requests and escalate complex incidents as needed.

Skills

Customer focus

Service orientation

Communication

Team collaboration

Prioritization

Education

Bachelor's in Computer Science

Tools

SCCM

Intune

MDT

Active Directory

Microsoft 365

Job description

Roles & Responsibilities

• Provide first-level technical support to end users by diagnosing and resolving laptop, desktop, operating system, software, printer and peripheral issues.


• Hands-on experience with laptop imaging and deployment tools such as SCCM, Microsoft Intune, MDT or equivalent.


• Working knowledge of Windows 10/11, basic macOS support, Active Directory, Microsoft 365 and fundamental networking concepts.


• Ability to deliver walk-up, remote and onsite support while maintaining clear and professional communication.


• Ability to prioritize multiple support requests, document activities accurately and elevate complex incidents appropriately.


• Experience with IT asset inventory, device lifecycle processes, shipping logistics and basic workplace IT relocations is preferred.


• Perform laptop and desktop imaging, deployment, configuration and user handover.


• Install, upgrade, configure and uninstall approved software applications.


• Troubleshoot and resolve basic hardware, software and Windows/macOS operating system issues.


• Configure user accounts, printers, docking stations and peripheral devices.


• Provide walk-up, remote and onsite technical support to end users.


• Escalate complex or unresolved incidents to the appropriate support teams.


• Replace supported hardware components, including memory, hard drives, batteries and docking stations.


• Handle device pickup, packaging, shipping, delivery, returns and tracking for employees.


• Perform small office/site IT equipment relocation (lift-and-shift), including workstation setup and reconnection.


• Support asset management, inventory reconciliation and device lifecycle activities.


• Maintain accurate incident, service requests and resolution records in the ticketing system.


• Follow IT security policies, operational standards and change management procedures.

Generic Managerial Skills, If any

• Customer-focused mindset and strong service orientation


• Problem-solving and analytical thinking


• Attention to detail and ownership


• Team collaboration


• Ability to work effectively in a fast-paced support environment


• Effective verbal and written communication


• Ability to prioritize and manage multiple support requests

TCS Employee Benefits Summary:

• Discretionary Annual Incentive.


• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.


• Family Support: Maternal & Parental Leaves.


• Insurance Options: Auto & Home Insurance, Identity Theft Protection.


• Convenie nce & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.


• Time Off: Vacation, Time Off, Sick Leave & Holidays.


• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Salary Range

$50,000 - $55,000 a year

Location

Newark, NJ

Function

TECHNOLOGY

Role

Engineer

ID

438592

Skills

Windows | SCCM

Desired Candidate Profile

Qualifications

BACHELOR OF COMPUTER SCIENCE