OSS Associate

Sedgwick; Tennessee; Hybrid; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k matching

PTO

Life insurance

HSA/FSA

Employee assistance

Job summary

Sedgwick is seeking an OSS Associate to provide administrative support to the claims department. You will review scanned documents for key data, process electronic mail, and help ensure accurate indexing and timely production.

The role requires a High School Diploma or GED and about one year of general office experience; claims experience is a plus. We offer training, mentorship, and a comprehensive benefits package in a flexible hybrid work setting.

Qualifications

• HS diploma or GED is required.
• 1+ year of general office experience preferred.

Responsibilities

• Provide administrative support to the claims department.
• Review scanned documents for key data and process electronic mail.
• Adhere to indexing protocols and meet production goals.
• Support the quality program and other duties as assigned.

Skills

Oral & written comms

MS Office

Analytical skills

Organizational skills

Interpersonal skills

Teamwork

Performance metrics

Communication skills

Education

High School Diploma or GED

Job description

OSS Associate

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

Our teams thrive together! We collaborate in person and embrace a flexible hybrid work style. To join us, you’ll need to live near one of our dynamic Centers of Excellence Dublin, OH: 5500 Glendon Court, Dublin OH 43016

What we offer

• A stable, consistent work environment —both in-office and virtual
• A comprehensive training program to help you support employees and customers from some of the world’s most respected brands
• A dedicated mentor and manager to guide you every step of your career journey
• Career development and promotional opportunities as you take on new responsibilities
• A diverse, all-inclusive benefits package designed to support your mental, physical, financial, and professional well-being

PRIMARY PURPOSE

To provide administrative support to the claims department.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

• Reviews scanned documents for key data.
• Researches and processes electronic mail; modifies documents to correct claim and/or responsible party.
• Adheres to Best Practices and follows indexing protocol.
• Maintains service level agreements and meets production goals.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

• Performs other duties as assigned.
• Supports the organization's quality program(s).

QUALIFICATIONS

Education & Licensing

High School Diploma or GED required.

Experience

One (1) year of general office experience or equivalent combination of education and experience required. Claims experience preferred.

Skills & Knowledge

• Oral and written communication skills
• PC literate, including Microsoft Office products
• Analytical and interpretive skills
• Organizational skills
• Interpersonal skills
• Ability to work in a team environment
• Ability to meet or exceed Performance Competencies

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental

Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical

Computer keyboarding, travel as required

Auditory/Visual

Hearing, vision and talking

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $19.00 and hour. A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.