OSS Associate

Sedgwick Claims Management Services Ltd; Dublin (OH); Hybrid; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with match

PTO

Life insurance

Job summary

Sedgwick is hiring an OSS Associate to provide administrative support to the claims department in a hybrid role based in Dublin, OH. You will handle scanned documents, process electronic mail, and adjust documents to ensure accurate claim information while following indexing protocols.

The successful candidate will bring at least 1 year of office experience, strong communication, and teamwork skills, with proficiency in Microsoft Office and the ability to meet deadlines in a fast-paced

Qualifications

• One year of general office experience or equivalent.
• Claims experience preferred.
• Excellent communication and organizational skills.

Responsibilities

• Reviews scanned documents for key data.
• Researches and processes electronic mail; modifies documents to correct claim and/or responsible party.
• Adheres to indexing protocols and quality standards.
• Maintains service levels and meets production goals.
• Supports the organization's quality programs.

Skills

Oral & written communication

PC literate

Analytical skills

Organizational skills

Interpersonal skills

Team collaboration

Deadline management

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top CompaniesCertified as a Great Place to WorkFortune Best Workplaces in Financial Services & InsuranceOSS AssociatePRIMARY PURPOSE : To provide administrative support to the claims department.This position will be a hybrid role.ESSENTIAL FUNCTIONS and RESPONSIBILITIESReviews scanned documents for key data.Researches and processes electronic mail; modifies documents to correct claim and/or responsible party.Adheres to Best Practices and follows indexing protocol.Maintains service level agreements and meets production goals.ADDITIONAL FUNCTIONS and RESPONSIBILITIESPerforms other duties as assigned.Supports the organization's quality program(s).QUALIFICATIONSEducation & LicensingHigh School Diploma or GED required.ExperienceOne (1) year of general office experience or equivalent combination of education and experience required. Claims experience preferred.Skills & KnowledgeOral and written communication skillsPC literate, including Microsoft Office productsAnalytical and interpretive skillsOrganizational skillsInterpersonal skillsAbility to work in a team environmentAbility to meet or exceed Performance CompetenciesWORK ENVIRONMENTWhen applicable and appropriate, consideration will be given to reasonable accommodations.Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlinesPhysical: Computer keyboarding, travel as requiredAuditory/Visual: Hearing, vision and talkingThe statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $19.00 and hour. A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.