OSINT Platform Support & Training Specialist

Base-2 Solutions; Chevy Chase (MD); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health & wellness benefits

401(k) with employer match

PTO & holidays

Flexible work schedules

Job summary

Base-2 Solutions is seeking a User Support Specialist to provide software familiarization and discovery tradecraft for an Open Source Intelligence platform, supporting Intelligence Community users in searching and retrieving relevant data to aid analysis and operations.

You will become a power user of the POSTMAN platform, collaborate with team members and customer staff, develop training materials, and document user requirements for development teams while pursuing opportunities to increase

Qualifications

• Bachelor's Degree with minimum 4 years of related experience working with, or as, an all-source intelligence analyst.
• Experience working with Intelligence Community and Law Enforcement Agencies.
• Experience creating user guides and training end users for software platforms.
• Ability to perform well in a dynamic, fast-paced environment.
• Enthusiasm for solving complex problems to support real-world National Security missions.
• Ability to clarify and accomplish tasks on time under limited supervision.
• Excellent written and verbal communication skills.

Responsibilities

• Become a power user of the POSTMAN platform to support discovery of critical intelligence insights.
• Collaborate with team members, customer staff, and Intelligence Community users to understand requirements and apply novel technology and tradecraft.
• Provide subject matter expertise on platform use and discovery tradecraft through in-person and virtual customer engagement.
• Build professional relationships to enable use of novel technologies and tradecraft for intelligence product development.
• Identify and pursue opportunities to increase user adoption of the POSTMAN software and relevant data.
• Create training and familiarization materials to support users of the POSTMAN platform.
• Document and communicate user requirements to development teams.
• Collect and analyze metrics to refine user engagements and improve data discovery.

Skills

Communication skills

Team collaboration

Problem solving

Self-motivated

Education

BS degree + 4+ years all-source intelligence experience

Military intelligence analyst experience may substitute

Tools

POSTMAN

Elasticsearch

Kibana

Tableau

ArcGIS

Analyst Notebook

Microsoft Office

SharePoint

Jira

Confluence

Job description

Base-2 Solutions is seeking a User Support Specialist to provide software familiarization and discovery tradecraft for an Open Source Intelligence platform, supporting Intelligence Community users in searching and retrieving relevant data to aid analysis and operations.

You will become a power user of the POSTMAN platform, collaborate with team members and customer staff, develop training materials, and document user requirements for development teams while pursuing opportunities to increase