OSINT Discovery Platform Support Specialist

Base-2 Solutions; Chevy Chase (MD); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Floating holidays

Flexible schedule

Job summary

Base-2 Solutions is seeking a User Support Specialist to provide software familiarization and discovery tradecraft for an OSINT platform. The role supports Intelligence Community users in searching and retrieving relevant data to aid intelligence analysis and operations, collaborating with team members and customers to develop outcome-based approaches.

The position emphasizes becoming a power user of POSTMAN, training end users, and improving data discovery while engaging with IC customers to

Qualifications

• Bachelor's degree and minimum 4 years as an all-source intelligence analyst.
• Experience with Intelligence Community and Law Enforcement Agencies.
• Experience creating user guides and training end users for software platforms.
• Excellent written and verbal communication skills; ability to work under limited supervision.

Responsibilities

• Become a power user of the POSTMAN platform to support discovery of critical intelligence insights.
• Collaborate proactively with team members, customer staff, and Intelligence Community users to understand requirements and apply novel technology and tradecraft.
• Provide subject matter expertise on platform use and discovery tradecraft through in-person and virtual customer engagement.
• Build professional relationships to enable use of novel technologies and tradecraft for intelligence product development.
• Identify and pursue opportunities to increase user adoption of the POSTMAN software and relevant data.
• Create training and familiarization materials to support users of the POSTMAN platform.
• Document and communicate user requirements to development teams.
• Collect and analyze metrics to refine user engagements and improve data discovery.

Skills

Excellent written and verbal comms

Self-motivated

Ability to work under limited supervis

Education

Bachelor's Degree

Tools

Elasticsearch/Kibana

Tableau

ArcGIS

Analyst Notebook

SharePoint

Jira/Confluence

Job description

Base-2 Solutions is seeking a User Support Specialist to provide software familiarization and discovery tradecraft for an OSINT platform. The role supports Intelligence Community users in searching and retrieving relevant data to aid intelligence analysis and operations, collaborating with team members and customers to develop outcome-based approaches.

The position emphasizes becoming a power user of POSTMAN, training end users, and improving data discovery while engaging with IC customers to