OSC Hardware Support Specialist

GRVTY; Sterling (VA); On-site; USD 140,000 - 175,000; Full time

Benefits offered by this job

Health plan

Health Savings Account

Paid time off

Holidays

401k with match

Training and development

Company events

Job summary

GRVTY is seeking an OSC Hardware Support Specialist to join the Operations Support Center in Sterling, VA. You will provide tier-level hardware troubleshooting for Field Service Representatives and military personnel, and manage Jira/Confluence documentation and FACARs for the program.

The role requires a TS clearance with SCI eligibility, a Bachelor’s degree or equivalent, and 10+ years in hardware support or systems engineering. Onsite work with occasional travel is expected.

Qualifications

• 10+ years of hardware support or systems engineering experience.
• Bachelor’s degree or equivalent work experience.
• Active TS clearance with SCI eligibility.
• CompTIA Security+ certification (or ability to obtain within 90 days).
• Proven hardware troubleshooting, repair, and diagnostic skills.
• Strong problem-solving and interpersonal communication under pressure.

Responsibilities

• Provide tier-level hardware troubleshooting via phone, email, and chat for Field Service Representatives and military personnel.
• Manage lifecycle ticketing in Jira and document troubleshooting steps in Confluence.
• Lead Jira ticket review meetings and document FACARs for the program.
• Collaborate with Systems Engineering to align tasks and deliver status reports.
• Facilitate cross-functional communication to resolve hardware issues swiftly.
• Assist with Pre-Deployment Site Survey reviews and PMCS findings.
• Perform system checkouts after hardware/software installations and resolve anomalies.
• Track LRUs through the RMA workflow and manage asset records.

Skills

Hardware troubleshooting

Communication

Team collaboration

Education

Bachelor's degree or equivalent

Tools

Jira

Confluence

RMA system

Job description

As a member of the Operations Support Center (OSC) Team, the OSC Hardware Support Specialist collaborates closely with OSC Team personnel, including the Hardware Operations teams. Primary site is located in Sterling, VA, this role interfaces with various cross-functional groups, including Systems Engineering (SE), to drive problem and event management efforts, ensuring optimal hardware operability and proactive issue resolution.

What You'll be Owning

• Provide tier-level hardware troubleshooting and support via phone, email, and chat to assist Field Service Representatives (FSRs) and military/Army personnel.
• Manage lifecycle ticketing in Jira and documentation in Confluence, including creating, modifying, and documenting detailed troubleshooting steps.
• Host recurring Jira ticket review meetings to ensure accurate issue tracking and proper documentation of Failure and Corrective Action Reports (FACARs) for the Program.
• Partner with Systems Engineering to align on operational tasks, anticipate impacts, and deliver accurate status reports.
• Facilitate cross-functional collaboration to maintain seamless communication and swift resolution of hardware-related issues.
• Assist the FSR Team Lead/Coordinator with Pre-Deployment Site Survey (PDSS) reviews, Preventive Maintenance Corrective Services (PMCS) findings, and ad hoc system configurations.
• Execute system checkouts following hardware or software installations and systematically resolve emerging anomalies.
• Track and manage hardware Line Replaceable Units (LRUs) processed through the Return Merchandise Authorization (RMA) workflow.
• Compile, analyze, and present trend and failure analysis reports for recurring internal reviews.
• Serve as the point of contact for operational hardware shipments and assist with updating the Asset Management database.
• Provide hands-on technical support for fielding and pre-fielding operations, including hardware troubleshooting, new systems assembly, and equipment teardown/packing, as needed.
• Support onsite and fielded location inventory management, as needed.
• Primary Location is onsite in Sterling, VA (occasional visits to local warehouses). Teleworking is not authorized.
• Schedule: Normal business hours; may require flexibility for occasional after-hours support during critical events.
• Travel: 0%–20% travel may be required.

What You Must Have

• 10+ years of demonstrated and relevant experience in hardware support or systems engineering.
• Bachelor’s degree (or equivalent combination of education and demonstrated work experience).
• Active TS security clearance, with SCI eligibility.
• CompTIA Security+ certification (or ability to obtain within 90 days of hire).
• Proven hardware troubleshooting, repair, and diagnostic skills.
• Strong problem-solving abilities under pressure, paired with excellent interpersonal communication.

What Would be Nice to Have

• Experience supporting Department of Defense (DoD) programs.
• Proficiency with Jira, Confluence, and automated project management tools.
• Background in inventory management, asset tracking, and RMA workflows.
• Strong technical writing skills for documentation, reporting, and trend analysis.
• Ability to drive tasks independently while collaborating effectively in a team environment.

Pay Range

At GRVTY, we understand that compensation is influenced by many factors—such as geographic location, federal contract labor categories, wage rates, prior experience, skillsets, education, and certifications.
We’re proud to offer a work environment that empowers our team to achieve a strong work-life balance. GRVTY provides competitive pay, comprehensive benefits, and meaningful opportunities for professional growth.
Our benefits package is designed to support the well-being of our employees and their families, and includes coverage in areas such as healthcare, financial wellness, retirement planning, family assistance, continued education, and paid time off.

• The pay range for this position is: $140,000 - $175,000

$140,000 - $175,000 USD

Why Choose GRVTY

The toughest national security challenges demand vision and ingenuity, not just resources. We deliver mission and technical expertise to outpace our adversaries. We’re purpose-built to tackle the most entrenched, systemic national security issues around the world.

We partner with our customers to help them overcome challenges in every corner of technology and defense—including the ones still being explored. Our growing capabilities create complementary advantages, giving on-the-ground operations the edge they need to succeed. We muster everything we have to answer every challenge presented, every day of our lives.

At GRVTY, we believe that when our employees thrive, our company thrives. That’s why we offer a comprehensive and competitive benefits package designed to support your well-being, growth, and work-life balance.

• Robust health plan including medical, dental, and vision
• Health Savings Account with company contribution
• Annual Paid Time Off and Paid Holidays
• 401k with generous company match
• Training and Development Opportunities
• Variety of Company Sponsored Events

EEO Statement

GRVTY, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran and will not be discriminated against on the basis of disability.

Anyone requiring reasonable accommodations should email [e-mail] or call 703-544-7930 with requested details. A member of the HR team will respond to your request within 2 business days.

U.S. citizenship is a basic security clearance eligibility requirement. As outlined in Executive Order 12968, Access to Classified Information, eligibility for access to classified information may only be granted to employees who are United States citizens.

We are unable to sponsor candidates for a U.S. Security Clearance. If you are applying for a position that requires a U.S. Security Clearance, please provide the level of U.S. Security Clearance that you have today.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in GRVTY’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.