OS&D Operations Specialist — Freight & Claims Expert

XPO; Phoenix (AZ); On-site; USD 29,000 - 41,000; Full time

Benefits offered by this job

Full health insurance on day one

Life and disability insurance

13 days PTO first year

9 company holidays

401(k) with company match

Education assistance

Job summary

XPO is hiring an Operations OSD Senior Specialist in Phoenix. You will handle over, short and damaged freight processes, coordinate with customers and internal teams, and ensure accurate documentation to prevent delays.

This role requires 2 years of related experience, strong communication, and proficiency with Microsoft Office. XPO offers comprehensive health insurance from day one, 13 days PTO, 9 holidays, a 401(k) match and education assistance.

Qualifications

• 2 years of operational experience in transportation, warehousing or a similar field.
• Strong critical thinking and planning ability, with the flexibility to work in a fast-paced environment.
• Excellent verbal and written communication skills and the ability to communicate information clearly.

Responsibilities

• Research over, short and damaged freight and resolve related documentation to prevent delays.
• Communicate with customers, operations and vendors to resolve issues on shipments identified as over, short, damaged, refused or stranded.
• Use tools related to matching freight and documenting shipment dispositions.
• Develop relationships with operational teams to solve recurring issues.
• Monitor paperwork controls and ensure timely communication of exceptions and POD handling.
• Track hazmat inventory and coordinate with vendors for spills and EPA/OSHA compliance.
• Bill shipments under applicable tariffs and pricing agreements.
• Collaborate with the Cargo Claims Team to complete daily tasks to prevent claims.

Skills

Experience

Critical thinking

Communication

Typing/10-key

Microsoft Office

Job description

XPO is hiring an Operations OSD Senior Specialist in Phoenix. You will handle over, short and damaged freight processes, coordinate with customers and internal teams, and ensure accurate documentation to prevent delays.

This role requires 2 years of related experience, strong communication, and proficiency with Microsoft Office. XPO offers comprehensive health insurance from day one, 13 days PTO, 9 holidays, a 401(k) match and education assistance.